Professional Services Automation White Papers

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Integrating Cloud Backups Into Your MSP Management Platforms
sponsored by Intronis
WHITE PAPER: In this white paper, you will learn how to integrate offsite backup services into existing remote monitoring management (RMM) and professional services automation (PSA) platforms.
Posted: 22 Jul 2013 | Published: 22 Jul 2013

Intronis

Business Analytics and Optimization for the Intelligent Enterprise
sponsored by IBM
WHITE PAPER: It’s easy to understand why business leaders regard their experience and intuition as inadequate tools for optimizing their enterprises.
Posted: 14 Dec 2010 | Published: 14 Dec 2010

IBM

Create a Referral Program to Grow Your IT Business
sponsored by ConnectWise
WHITE PAPER: The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.  Check out this guide to find the proven best strategies for creating the perfect referral program for your business.
Posted: 16 Jul 2013 | Published: 16 Jul 2013

ConnectWise

CHAPTER 1: Preparing for the Exam
sponsored by McGraw Hill
WHITE PAPER: The Project Management Professional (PMP) and the Certified Associate in Project Management (CAPM) exams are a reliable way to help validate your project management skillset. With this exam prep guide, learn how to qualify for the PMP and the CAPM certification and create a strategy to pass the exam. Get started here.
Posted: 08 Feb 2021 | Published: 13 Jan 2021

McGraw Hill

Storage Provider Profile: Red Hat
sponsored by Red Hat
WHITE PAPER: The following white paper profiles a scale-out, open source object-based storage software solution and the benefits it provides for businesses looking for a middle road when integrating data.
Posted: 30 Jun 2014 | Published: 30 Nov 2012

Red Hat

Choose the Service Desk Delivery Model that Makes Sense
sponsored by Pangea Systems
WHITE PAPER: This white paper discusses three delivery models, including the benefits and considerations you must take when choosing the right model for your business.
Posted: 20 Jun 2014 | Published: 31 Dec 2012

Pangea Systems

Champions of Software as a Service: How SaaS is Fueling Powerful Competitive Advantage
sponsored by IBM
WHITE PAPER: This report dives deep into a study on SaaS and how it is helping companies gain competitive advantage as opposed to simply reducing costs.
Posted: 28 Apr 2014 | Published: 31 Jan 2014

IBM

Request and Task Management: Stop Wasting 45% of Your Day
sponsored by AtTask
WHITE PAPER: Accesst this featured white paper to find 3 common barriers to workplace productivity, and the essential solutions to resolving them. Read on to see how you can realign your project management methodology and increase productivity while reducing wasted time.
Posted: 29 Jan 2015 | Published: 29 Jan 2015

AtTask

The good, the bad, and the ugly of cloud applications
sponsored by Oracle Corporation
WHITE PAPER: This comprehensive research study explores the good, the bad, and the ugly of cloud applications, and describes how midsize organizations are using the cloud.
Posted: 28 Mar 2014 | Published: 30 Sep 2013

Oracle Corporation

Hyper-V Virtual Labs Tips and Tricks
sponsored by Veeam Software
WHITE PAPER: Check out this exclusive resource to uncover a complete list of tips and tricks for virtual lab testing in a Hyper-V environment, so you can eliminate as many risks as possible.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

Veeam Software