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  • How Digital Asset Management Is Key to Marketing Operations Management

    Sponsored by: SAS

    The following white paper explores the importance of digital asset management for success in today's marketing operations. Learn how DAM supports the marketing process, how to handle production and distribution, and much more.

  • Improve Customer Service Agent Productivity with Service Cloud

    Sponsored by: Salesforce

    Watch this brief webcast now to view a demo of the Service Cloud and uncover its key features to learn how you can improve customer service agent's productivity.

  • Provide Stellar Customer Service with the Service Cloud

    Sponsored by: Salesforce

    Watch this concise webcast now to uncover the key features of the Service Cloud, so you can get on your way to providing superior customer service.

  • AIIM SharePoint Industry Watch

    Sponsored by: IBM

    The following white paper explores the importance for organizations to adopt a social business initiative. Learn why this move is imperative, who is for and against the adoption of social, which areas of the businesses can glean deeper insights from social, and much more.

  • Building Blocks of Next-Generation Customer Experience

    Sponsored by: Salesforce

    Read this game-changing white paper now to discover how to tackle operator's customer experience pain points, so you can provide the stellar customer service where and when it matters most.

  • Stop Losing Sleep Over Mobile Video.

    Sponsored by: Limelight Networks, Inc.

    The following white paper explores a content delivery solution that can seamlessly deliver video to virtually any mobile device with the use of adaptive streaming. Get a firsthand look at how you can offload the complexities of multi-device, multi-format delivery, how to deliver content everywhere, and more.

  • Customer Video: TripAdvisor CEO

    Sponsored by: Workday

    Watch this concise webcast to discover how an integrated platform across HR and financials, among many other processes enable the largest travel website organization to provide top-notch service for their customers.

  • Smarter Analytics for Communications Service Providers: Customer Insight from Analytics-Tuned Infrastructures

    Sponsored by: IBM

    The following white paper explores how communication service providers can deepen the strength and effectiveness of their customer relationships through the use of analytics on the right infrastructure. Learn what it takes to do so, the technology you need, and much more.

  • Customer experience consistency key to successful CRM

    Sponsored by: TechTarget

    Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center.

  • Solution Brief: Delivering Video On Multiple Devices

    Sponsored by: Limelight Networks, Inc.

    The following white paper explores the current content delivery challenges facing businesses today, but with a focus on delivering video to mobile devices. Also learn about a technology consideration that can provide your users with a superior digital experience without putting more pressure on available resources.

About the CRM Research Library

The CRM Research Library is a powerful resource available to CRM decision makers. Search and browse through a vast database of vendor and analyst white papers, case studies, webcasts, and product information to help you expand your knowledge on a variety of CRM-related topics including business intelligence, web analytics, knowledge management, BPM, and CRM strategies.

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