All Research
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Podcast: Why BPO American Support Chose a Cloud Contact Center
Sponsored by: Five9In this comprehensive podcast, learn the top seven reasons why American Support, a leading outsourced contact center company, chose to move their contact center to the cloud and explore the most important questions to ask a cloud provider when looking into cloud technology.
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Gartner Portals, Content & Collaboration Summit 2013
Sponsored by: GartnerInside, find details on attending Gartner's 2013 Portals, Content & Collaboration Summit on 16 – 17 September at the Lancaster London Hotel, London, UK. At the summit, gain a comprehensive picture of what's changed and what's ahead. Learn the tools, insights, and best practices to deliver exceptional user experiences.
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Webinar: Why BPO American Support Chose a Cloud Contact Center
Sponsored by: Five9In this in-depth webcast, discover the top seven reasons why American Support, a leading outsourced contact center company, chose the cloud for their contact center and explore the benefits they currently experience from this strategy. Also, learn the most important questions to ask a cloud provider when looking into cloud technology.
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Delivering Customer Value Faster with Big Data Analytics
Sponsored by: FICOIn this comprehensive resource, you'll learn how a decision management ecosystem allows you to harness the analytic insight from customer data to make better, real-time decisions throughout the customer lifecycle. Read on to discover the three essential steps to decision management and use cases for a cloud deployment of decision management.
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Don't Deprioritize DMARC!
Sponsored by: Message SystemsThis informative webcast outlines why businesses should adopt DMARC email authentication standards, provides a step-by-step guide to DMARC implementation, and explore the various benefits of a successful deployment.
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5 Ways that Quote-to-Cash Can Boost Your Revenue
Sponsored by: ApttusThis valuable resource explains how Quote-to-Cash processes and Revenue Velocity can increase revenue and close revenue faster. Inside, count down five key factors that influence Revenue Velocity.
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Case Study: US Airways
Sponsored by: Message SystemsIn this case study, find out how US Airways maintained high levels of customer satisfaction with an automated messaging system.
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Case Study: Infusionsoft
Sponsored by: Message SystemsThe only all-in-one sales and marketing software for small businesses, Infusionsoft implemented a Message Systems solution that boosted deliverability consistently above 99%.
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2013 Insights Report: Reimagine Work
Sponsored by: Cornerstone OnDemandThis easy-to-read resource outlines how you can catch up with today's current trends and successfully empower your connected workforce. It also explains the importance of having the right approach to talent management, where employees are given the resources to grow, develop, collaborate and be engaged in their jobs.
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Transform Consumer Relationships
Sponsored by: Hewlett-Packard CompanyIn this white paper, explore how to understand consumer behavior and predict future actions through the right analytical strategies and tools. Discover how to leverage multi-channel communication with customers to improve customer experience, drive loyalty, and improve revenue.
