All Research
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Steel Brick QuoteQuickly Vodcast
Sponsored by: Steel BrickThis white paper discusses a software that works with Salesforce.com for creating complete and accurate quotes.
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Gartner predictions around Social CRM
Sponsored by: Infor CRMThis tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
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Use effective call centers to build customer loyalty
Sponsored by: Infor CRMThis tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
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Tread carefully with social media-based customer loyalty programs
Sponsored by: Infor CRMRead this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
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Social engagement tips from author Qualman
Sponsored by: Infor CRMRead this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.
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Gartner: Social, mobile and analytics to push CRM through 2015
Sponsored by: Infor CRMThis tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.
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Apply the power of CRM to build customer loyalty
Sponsored by: Infor CRMThis tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
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CSO Insights: A Sales Rep's Digital Admin
Sponsored by: DocuSign, Inc.This study examines the benefits of e-signature systems for sales performance optimization.
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Improving Sales Effectiveness In a Buyer’s Market
Sponsored by: SAP America, Inc.This paper details the results of a survey of 160 firms with annual revenues of $250M or more conducted to determine whether their customer relationship management (CRM) software is addressing the changed and changing requirements of sales reps as they develop relationships and pursue opportunities in light of ever increasing buyer expectations.
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Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers
Sponsored by: SAP America, Inc.Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.
