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The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation
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The CRM Research Library is a powerful resource available to CRM decision makers. Search and browse through a vast database of vendor and analyst white papers, case studies, webcasts, and product information to help you expand your knowledge on a variety of CRM-related topics including business intelligence, web analytics, knowledge management, BPM, and CRM strategies. View the Daily Top 50 Reports to see the most popular IT documents on the hottest CRM topics.

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Airline Industry
Scandinavian Airlines Modernize Business Intelligence Capabilities While Lowering Costs by Re-using Existing Applications
  CASE STUDY | sponsored by: Micro Focus UK
Analytic Applications Software
Test Drive e.Spreadsheet Report Designer to see how easy it is to automate excel reports
  SOFTWARE DEMO | sponsored by: Actuate
Reduce Churn Through Enterprise Feedback Management and Predictive Analytics
  CASE STUDY | sponsored by: SPSS Inc. Worldwide Headquarters
IDC Technology Spotlight: Everyone's a Genius: SaaS-Delivered Business Intelligence Tools Put Decision Making in the Hands of Decision Makers
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