All Research
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Salesforce vs. Oracle: Who Will Win the CRM Battle?
Sponsored by: SalesforceBetween Salesforce and Oracle, who will win the CRM battle? Read this expert resource today to compare the pros and cons of leveraging technology from each vendor.
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Overhauling a Legacy Contact Center: Starting Steps
Sponsored by: Five9Overhaul of legacy contact center technology is often extremely costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center technology, making the business case for an overhaul, and important change management considerations.
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The Forrester Wave™: E-Signatures, Q2 2013
Sponsored by: DocuSign, Inc.This Forrester Wave report offers key insight into the e-signature marketplace. Inside, learn how leading vendors fulfill a wide range of e-signature requirements – including compliance, customer experience, and more – and identify the offering that best meets your business needs.
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Cost-Saving Tips for Contact Centers
Sponsored by: Five9For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
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Safeguarding Message Streams for Enterprise and Email Service Providers
Sponsored by: Message SystemsEven in today's modern tech environment, email stil remains a key area of vulnerability to threats. This informative resource explores the current message threat landscape, and introduces seven key principles for effective message security.
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Integrating customer data for improved CRM
Sponsored by: InforThis expert e-guide provides an in-depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs.
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Permissions and Preferences: Let's Rethink This
Sponsored by: Message SystemsThis insightful resources explores the changing landscape of email marketing and explains why customer engagement, rather than permissions, is the most valuable asset you have for effective customer relationship management and successful marketing campaigns.
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Strategic insights for your social CRM strategy
Sponsored by: InforThis expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.
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How to Send Zillions of Emails a Day
Sponsored by: Message SystemsMany organizations send out millions of emails each day, but unless you manage your email efforts correctly, you might be draining resources and frustrating your customer base. This white paper counts down four tips to help you get it right.
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Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013
Sponsored by: IBMAttend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels.
