All Research
-
Cellular One
Sponsored by: AspectCellular One relied on inefficient technologies that required too much manual labor and resulted in sub-par customer interactions. In this case study, discover how they leveraged a single-platform strategy to drastically enhance their customer experience by combining workforce, quality and performance management capabilities with CRM technology.
-
Keeping Pace with the Consumer
Sponsored by: AspectCustomers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.
-
Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen?
Sponsored by: AspectModern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.
-
Making the Back Office Pay
Sponsored by: Aspect42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.
-
Video case study: Neiman Marcus empowers workforce with e-learning
Sponsored by: Cornerstone OnDemandIn this video case study, learn how the right e-learning strategy allowed luxury merchandise company Neiman Marcus to equip its workforce with the training and tools it needed to drive greater productivity, better customer support, and more.
-
Podcast: Tap into More: Find Ways to Drive Value from Oracle Investments
Sponsored by: AT&T CorpDownload this podcast today to learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments.
-
Staying connected: Don't let faulty mobile applications lose customers
Sponsored by: SearchCRMMobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.
-
It's all about customer satisfaction
Sponsored by: Hewlett-Packard LimitedThis brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.
-
Salesforce vs. Oracle: Who Will Win the CRM Battle?
Sponsored by: SalesforceBetween Salesforce and Oracle, who will win the CRM battle? Read this expert resource today to compare the pros and cons of leveraging technology from each vendor.
-
Overhauling a Legacy Contact Center: Starting Steps
Sponsored by: Five9Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
