All Research
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Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service
Sponsored by: Donna Fluss, DMG ConsultingThis paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
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Customer Experience Exchange E-Zine: Taking a swing at social CRM
Sponsored by: SearchCRMThis edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
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Building the Contact Center of the Future
Sponsored by: inContactThis comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
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Defining the 21st Century salesperson
Sponsored by: SAP America, Inc.This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
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Give Your Sales Team the Tools to Maximize Productivity with a CRM Mobile App
Sponsored by: SAP America, Inc.Read this paper to learn how to put analytical insight, up-to-date product, customer and market information, and real-time collaboration capabilities into the hands of your salespeople while they're in the field and on-the-go with mobile customer relationship management (CRM) software.
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SearchCRM.com E-Guide: Real-world mobile CRM case studies
Sponsored by: SAP America, Inc.This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.
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SearchCRM.com E-Guide: Optimizing the customer experience with CRM
Sponsored by: SAP America, Inc.This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.
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SearchCRM.com E-Guide: Improving sales with an effective CRM strategy
Sponsored by: SAP America, Inc.This expert e-guide discusses mobile sales strategies and sales performance management software and provides best practices in both areas.
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21st Century Sales Warrior's Guide to Social Selling
Sponsored by: SAP America, Inc.This virtual guide delves into the tools and practices you need to deal with today's social customer.
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The Future of Loyalty
Sponsored by: SAP America, Inc.Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
