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The CRM Research Library is a powerful resource available to CRM decision makers. Search and browse through a vast database of vendor and analyst white papers, case studies, webcasts, and product information to help you expand your knowledge on a variety of CRM-related topics including business intelligence, web analytics, knowledge management, BPM, and CRM strategies. View the Daily Top 50 Reports to see the most popular IT documents on the hottest CRM topics.

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Contact Centers
The Cold Truth about Customer Surveys
  WHITE PAPER | sponsored by: Verint Witness Actionable Solutions
The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
  WHITE PAPER | sponsored by: Genesys
Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service
  WHITE PAPER | sponsored by: Verint Witness Actionable Solutions
Email Marketing
10 Ways to Improve B2B Email Deliverability and Effectiveness
  WHITE PAPER | sponsored by: Vtrenz, Inc
How Not to Be a Spammer - The Truth about E-Mail Marketing
  WHITE PAPER | sponsored by: Cisco Systems, Inc.
The Deliverability Top Ten
  PRODUCT LITERATURE | sponsored by: ExactTarget

Sponsored CRM White Papers, Case Studies and Webcasts

Products and Services: ERP for Importers, Manufacturers and Distributors
  PRODUCT LITERATURE | sponsored by: Xperia
Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results.
Size DOES Matter - When Choosing the Right ERP Solution
  WHITE PAPER | sponsored by: Xperia
In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier.
ERP for Successful Manufacturing
  WHITE PAPER | sponsored by: Xperia
Best of breed ERP systems not only allow you to evaluate material and labor costs, but also to analyze the cost impact of using alternate manufacturing locations and various materials suppliers.
Managing Imports in an ERP System
  WHITE PAPER | sponsored by: Xperia
Managing imports is more complex, difficult, and error-prone than it initially appears. This white paper explains three points for inventory managers to consider.


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