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  • Podcast: Why BPO American Support Chose a Cloud Contact Center

    Sponsored by: Five9

    In this comprehensive podcast, learn the top seven reasons why American Support, a leading outsourced contact center company, chose to move their contact center to the cloud and explore the most important questions to ask a cloud provider when looking into cloud technology.

  • Gartner Portals, Content & Collaboration Summit 2013

    Sponsored by: Gartner

    Inside, find details on attending Gartner's 2013 Portals, Content & Collaboration Summit on 16 – 17 September at the Lancaster London Hotel, London, UK. At the summit, gain a comprehensive picture of what's changed and what's ahead. Learn the tools, insights, and best practices to deliver exceptional user experiences.

  • Webinar: Why BPO American Support Chose a Cloud Contact Center

    Sponsored by: Five9

    In this in-depth webcast, discover the top seven reasons why American Support, a leading outsourced contact center company, chose the cloud for their contact center and explore the benefits they currently experience from this strategy. Also, learn the most important questions to ask a cloud provider when looking into cloud technology.

  • Delivering Customer Value Faster with Big Data Analytics

    Sponsored by: FICO

    In this comprehensive resource, you'll learn how a decision management ecosystem allows you to harness the analytic insight from customer data to make better, real-time decisions throughout the customer lifecycle. Read on to discover the three essential steps to decision management and use cases for a cloud deployment of decision management.

  • Don't Deprioritize DMARC!

    Sponsored by: Message Systems

    This informative webcast outlines why businesses should adopt DMARC email authentication standards, provides a step-by-step guide to DMARC implementation, and explore the various benefits of a successful deployment.

  • 5 Ways that Quote-to-Cash Can Boost Your Revenue

    Sponsored by: Apttus

    This valuable resource explains how Quote-to-Cash processes and Revenue Velocity can increase revenue and close revenue faster. Inside, count down five key factors that influence Revenue Velocity.

  • Case Study: US Airways

    Sponsored by: Message Systems

    In this case study, find out how US Airways maintained high levels of customer satisfaction with an automated messaging system.

  • Case Study: Infusionsoft

    Sponsored by: Message Systems

    The only all-in-one sales and marketing software for small businesses, Infusionsoft implemented a Message Systems solution that boosted deliverability consistently above 99%.

  • 2013 Insights Report: Reimagine Work

    Sponsored by: Cornerstone OnDemand

    This easy-to-read resource outlines how you can catch up with today's current trends and successfully empower your connected workforce. It also explains the importance of having the right approach to talent management, where employees are given the resources to grow, develop, collaborate and be engaged in their jobs.

  • Transform Consumer Relationships

    Sponsored by: Hewlett-Packard Company

    In this white paper, explore how to understand consumer behavior and predict future actions through the right analytical strategies and tools. Discover how to leverage multi-channel communication with customers to improve customer experience, drive loyalty, and improve revenue.

About the CRM Research Library

The CRM Research Library is a powerful resource available to CRM decision makers. Search and browse through a vast database of vendor and analyst white papers, case studies, webcasts, and product information to help you expand your knowledge on a variety of CRM-related topics including business intelligence, web analytics, knowledge management, BPM, and CRM strategies.

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