ITSM White Papers

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ITSM White Papers (View All Report Types)

Harness Applications to Accelerate Success sponsored by Hewlett-Packard Enterprise WHITE PAPER: This white paper provides insights into getting your organisation positioned for innovation, mobility, integration, and agility. Learn why you need to include applications in your strategy to meet these objectives—and why doing so can help you realise better outcomes. Posted: 05 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Application Integration \| Application Life-Cycle Management \| Applications Management \| Cloud Computing \| Desktop Applications Management \| Enterprise Application Integration Middleware \| IT Service Management

IT Service Assurance: Achieve proactive IT operations sponsored by BMC-Accenture WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential. Posted: 22 Aug 2011 \| Published: 22 Aug 2011 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| ITIL

The ServiceNow Service Automation Platform sponsored by ServiceNow WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money. Posted: 12 May 2014 \| Published: 13 May 2013 TOPICS: Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Systems Management \| Systems Management Services

Linux Management with Red Hat Network Satellite Server : Measuring Business Impact and ROI sponsored by Red Hat - HPE WHITE PAPER: Read this white paper to learn about a new network satellite server that can help you simplify and improve Linux management while reducing costs. Posted: 18 Jul 2012 \| Published: 18 Jul 2012 TOPICS: Applications Management \| Database Management \| IT Management \| IT Service Management \| Linux \| Linux Desktop Environment \| Linux Server Hardware \| Server Hardware

15 Popular IT and Business Certifications sponsored by Global Knowledge WHITE PAPER: This report reviews the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular. Posted: 30 Apr 2014 \| Published: 30 Apr 2014 TOPICS: Certification Programs \| IT Departments \| IT Management \| IT Service Management \| IT Workforce

Dell SupportAssist FAQ sponsored by Dell, Inc. and Intel® WHITE PAPER: This whitepaper features a series of frequently asked questions regarding Dell's SupportAssist technology. Posted: 22 May 2014 \| Published: 23 May 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Systems Management \| Systems Management Services

Exploring Business and IT Friction: Myths and Realities sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems. Posted: 27 Feb 2014 \| Published: 17 Apr 2013 TOPICS: Data Center Design \| Data Centers \| IT Best Practices \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| User Experience

Developing an effective resiliency capability within a cloud design sponsored by IBM WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider. Posted: 27 Jun 2012 \| Published: 31 Aug 2011 TOPICS: Business Continuity Planning \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile sponsored by IBM WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times. Posted: 02 Apr 2014 \| Published: 10 Apr 2013 TOPICS: Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Your Guide to Improving IT Service Visibility sponsored by Pangea Systems WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services. Posted: 25 Jun 2014 \| Published: 20 Mar 2014 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Asset Management \| IT Auditing \| IT Departments \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services