Enterprise IP Contact Centers White Papers

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ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

16 Tips for Working Smarter with Slack Apps and Workflows
sponsored by Slack
WHITE PAPER: Learn how to harness Slack's integrations and advanced features automate workflows and optimise communication.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

The Rise of the Employee Experience Platform
sponsored by ServiceNow
WHITE PAPER: This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
Posted: 30 Jan 2023 | Published: 30 Jan 2023

TOPICS:  IT Management
ServiceNow

Boost Your Team's Output: 5 Key Productivity Hacks
sponsored by Slack
WHITE PAPER: Eliminate productivity blockers and uncover five best practices for streamlining and automating your team's workflows.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

AI & Automation: Emerging Trends in the IT Industry Today
sponsored by Slack
WHITE PAPER: Explore how AI and automation are redefining work to enhance productivity and cut costs for IT teams.
Posted: 20 Nov 2023 | Published: 20 Nov 2023

TOPICS:  IT Management
Slack

Real-time Data: The Speed to Business Value
sponsored by KX
WHITE PAPER: Businesses around the world have arrived at a new frontier of data management and analytics. We’re entering the era of fast data, where big ideas are fueled by insights gleaned from data in real-time. Read this paper to learn how real-time data can drive business value across a range of potential value outcomes.
Posted: 15 Jun 2022 | Published: 30 Dec 2022

TOPICS:  .NET | IT Management
KX

Building in Infrastructure Trust by 451 Research
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Read this paper to learn how improving platform security and establishing a foundation of trust, organisations large and small can help simplify security operations.
Posted: 06 Oct 2021 | Published: 04 Oct 2021

TOPICS:  IT Management
Hewlett Packard Enterprise

Decoding Customer IAM (CIAM) vs. IAM
sponsored by Okta
WHITE PAPER: Access this paper to learn about Customer IAM and how it is similar to IAM and learn the key ways they are different from each other. Find out which could be the right choice for your organization.
Posted: 27 May 2021 | Published: 27 May 2021

TOPICS:  IT Management
Okta