WHITE PAPER:
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
WHITE PAPER:
Learn why video streaming has become a key part of the communications strategy of today's organizations, and how this tool can help you increase connectivity, save budget dollars, and boost productivity.
WHITE PAPER:
This exclusive paper examines how cloud collaboration technologies can help your organization overcome some of the common communication challenges faced today.
WHITE PAPER:
An IT modernization project will be unique to your business, and to successfully manage it you'll need the appropriate tools, resources, and best practices throughout the process. Read this paper to get a framework for initiating your modernization efforts.
WHITE PAPER:
The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
WHITE PAPER:
This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
WHITE PAPER:
This Unified Communications Buyer's Guide explores how UC can benefit your organization, how to know if your company is ready for UC, questions you should ask any potential UC vendor, and much more!
WHITE PAPER:
This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
WHITE PAPER:
The cloud is growing as a choice for government at all levels and globally. Why? Two big reasons: budget cuts and a need to streamline operations to provide more innovative, efficient services to a demanding, increasingly tech-savvy public.
WHITE PAPER:
This guide explores the 12 success factors IT professionals should consider when looking to outsource IT projects to managed hosting or the cloud.
