DS0 White Papers

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DS0 White Papers (View All Report Types)

How to Achieve a 3X ROI with Slack sponsored by Slack WHITE PAPER: Today's new remote reality makes collaboration tools more important than ever. In this white paper, learn about a study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching to Slack. Posted: 18 Jan 2024 \| Published: 02 Dec 2023 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Messaging Security \| Messaging Software \| Unified Messaging \| Unified Messaging Systems

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace sponsored by Aspect WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. Posted: 29 Aug 2013 \| Published: 29 Aug 2013 TOPICS: Communications Systems \| Contact Center Workforce Management \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Workforce Management Software

Developing an effective resiliency capability within a cloud design sponsored by IBM WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider. Posted: 27 Jun 2012 \| Published: 31 Aug 2011 TOPICS: Business Continuity Planning \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems

IBM Tivoli Service Request Manager White Paper sponsored by IBM WHITE PAPER: This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. Posted: 22 Oct 2010 \| Published: 15 Jan 2010 TOPICS: IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

Communicate, Communicate, Communicate sponsored by Global Knowledge WHITE PAPER: This book excerpt examines the importance of communication in an organization and presents practical concepts for leaders to apply easily. Read on now to gain access to a unique set of strategies and initiatives designed to enable leaders to build capacity and confidence in their ability to perform. Posted: 25 Oct 2013 \| Published: 25 Oct 2013 TOPICS: Communications Systems \| Content Management \| Corporate Governance \| Enterprise Content Management \| Financial Applications Software

Cloud rEvolution: A Workbook for Cloud Computing in the Enterprise sponsored by CSC WHITE PAPER: This white paper will get you up to speed on all aspects of cloud computing. It will help you examine cloud opportunities, review potential issues, and consider where and how specific information should be processed in your organization. Check out this white paper to learn more. Posted: 17 Nov 2010 \| Published: 17 Nov 2011 TOPICS: Application Outsourcing \| Business Service Management \| Cloud Computing \| Infrastructure Management \| Infrastructure Services \| IT Infrastructure \| IT Management \| IT Systems \| Platform as a service \| Software as a Service

IT Service Assurance: Achieve proactive IT operations sponsored by BMC-Accenture WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential. Posted: 22 Aug 2011 \| Published: 22 Aug 2011 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| ITIL

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental. Posted: 19 May 2014 \| Published: 30 Apr 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ITIL

Transforming your Contact Center…”SIP-ly” Stated sponsored by AT&T Corp WHITE PAPER: Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure. Posted: 21 Sep 2011 \| Published: 21 Sep 2011 TOPICS: Communications Networks \| Communications Systems \| IP Networks \| IP Services \| IP Telephony \| Network Configuration Management \| Network Infrastructure \| Network Management \| Network Performance \| Networking \| SIP \| Unified Messaging \| Unified Messaging Systems \| VoIP

Transformative Service Management - Reinventing Service Management for the New Style of IT sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value. Posted: 26 Nov 2013 \| Published: 22 Oct 2013 TOPICS: IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Systems