CRM Research
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Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service
Sponsored by: Donna Fluss, DMG ConsultingThis paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
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Customer Experience Exchange E-Zine: Taking a swing at social CRM
Sponsored by: SearchCRMThis edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
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Building the Contact Center of the Future
Sponsored by: inContactThis comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
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Defining the 21st Century salesperson
Sponsored by: SAP America, Inc.This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
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Guidebook: Oracle Cloud Services
Sponsored by: ComputerWeekly.comThis independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
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SearchCRM.com E-Guide: Real-world mobile CRM case studies
Sponsored by: SAP America, Inc.This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.
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SearchCRM.com E-Guide: Optimizing the customer experience with CRM
Sponsored by: SAP America, Inc.This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.
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SearchCRM.com E-Guide: Improving sales with an effective CRM strategy
Sponsored by: SAP America, Inc.This expert e-guide discusses mobile sales strategies and sales performance management software and provides best practices in both areas.
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SearchSAP.com E-Guide: SaaS Strategies for SAP
Sponsored by: SAP America, Inc.Software as a Service (SaaS) offers a low-cost, non-physical server platform alternative to on-premise application deployments. In this expert e-guide discover why small and midsize enterprises are attracted to the SaaS ERP and CRM deployment model and how SAP offers a range of products to cater to this need.
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SearchSAP.com E-Guide: Trends in order management technology
Sponsored by: SAP America, Inc.Read this expert e-guide to learn how advancements in order management technology can help you increase efficiency and effectiveness.
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Are you a social savvy business?
Sponsored by: Alfresco SoftwareThis informative webcast discusses how to harness the power of social media and provides a demonstration of Alfresco's enterprise content management tool.
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Microsoft Convergence 2012
Sponsored by: ComputerWeekly.comNucleus Research assesses Microsoft’s plans to extend and develop the Microsoft Dynamics CRM platform.
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21st Century Sales Warrior's Guide to Social Selling
Sponsored by: SAP America, Inc.This virtual guide delves into the tools and practices you need to deal with today's social customer.
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The Future of Loyalty
Sponsored by: SAP America, Inc.Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
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E-Book: Gaining Control of Order Management Processes
Sponsored by: SAP America, Inc.This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more.
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Retail Week Tearing Up the Rule Book
Sponsored by: SAP America, Inc.Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
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Realizing The True Payoffs of Speech Analytics
Sponsored by: Enkata TechnologiesThis white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
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Must have Tools and Techniques to Optimize the Sales Pipeline and Win more Deals Webcast
Sponsored by: SAP America, Inc.In this webcast, Vantage Point Performance’s Michelle Vazzana will reveal how to coach your reps to better performing pipelines. Watch this now and learn three classic errors in pipeline management and how to avoid them, proven best practices for managing a sales pipeline, a foolproof framework for conducting pipeline coaching sessions and more.
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Sales Effectiveness in the New Sales Paradigm – A Webcast Featuring the Latest Forrester Research Study
Sponsored by: SAP America, Inc.Watch this webcast as Forrester's Scott Santucci explores the new sales paradigm and discusses how businesses must alter their selling models. Also discover what the real value of a sales force is today, what today's sales person looks like and what a 'selling system' is and how it helps increase the productivity of the sales person of the future.
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Experiencing the New Social Enterprise - InfoWorld
Sponsored by: Oracle CorporationRead this white paper and learn how to deliver modern user experiences to employees, customers and business partners.
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CRM Essentials Sales On Demand Video
Sponsored by: SAP America, Inc.Hear from Brent Leary of CRM Essentials on his thoughts of SAP Sales OnDemand and its benefit to SAP current and prospective customers. Designed for the way you sell today, SAP Sales OnDemand gives you what's needed to work smarter, sell better, and win more.
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How Analytics Bring Organizations Closer to Their Customers
Sponsored by: IBMAnalytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships.
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Improving Sales Effectiveness In a Buyer's Market
Sponsored by: SAP America, Inc.This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
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IBM WebSphere Cast Iron Cloud integration Integrate Microsoft Dynamics in days
Sponsored by: IBMThis brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions.
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The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices
Sponsored by: IBMThis paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.
