The Central Role of CX Modernization in Enabling Business Agility

Delivering excellent customer experience (CX) is well understood as a competitive differentiator. In fact, respondents to ESG’s 2023 Technology Spending Intentions survey indicated that improving CX is their #2 business initiative driving new tech investments.

To achieve it, businesses must build clear, sustainable, and agile CX strategies underpinned by analytics, real-time customer profiles, and generative AI. But this process isn’t without considerable barriers.

Hear ESG analysts’ perspective on CX in this ESG infographic, wherein they highlight the top 3 barriers preventing companies from improving CX, how to strategically allocate budget for CX tech investments, and more.

Vendor:: AWS & Accenture
Posted:: Sep 8, 2023
Published:: Sep 8, 2023
Format:: PDF
Type:: ESG Infographic

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