eCRM White Papers

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Top 10 reasons to Choose Infor CRM sponsored by Infor WHITE PAPER: This brief whitepaper shines light on one CRM infrastructure platform, and the 10 benefits your business could enjoy from a system like this. Access now to see what competitive CRM advantages can help your company's growth. Posted: 16 Jan 2015 \| Published: 16 Jan 2015 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software

The Business Value of IBM's Exceptional Digital Experience Solutions sponsored by IBM WHITE PAPER: Get the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites. Posted: 05 Jun 2014 \| Published: 30 Nov 2013 TOPICS: Business Process Management \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Social Computing

BPS Edge: CEM The New Style of Customer Engagement Management sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out about the most recent customer engagement management innovations. Posted: 03 Jul 2014 \| Published: 31 Mar 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Mobile CRM \| Mobile Device Management \| Social Computing

Tips for Working with "The Business" sponsored by Code42 WHITE PAPER: This whitepaper explores the future of IT and explains why it belongs to people who are able to translate business visions into technical realities. Posted: 05 Jun 2014 \| Published: 05 Jun 2014 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Collaboration \| CRM \| CRM Best Practices \| Mobile CRM \| Mobile Device Management \| Mobile Workers

Survey insights: Marketing's impact on the customer experience sponsored by IBM WHITE PAPER: To understand the impact of marketing management on business outcomes, IBM surveyed more than 500 professionals across fifteen industries. In this paper, explore insights from the IBM State of Marketing 2013 survey to better understand how to measure the correlation between marketing sophistication and financial performance. Posted: 19 Feb 2014 \| Published: 31 Aug 2013 TOPICS: CRM \| Customer Retention \| Customer Satisfaction \| Financial Applications Software \| Financial Management \| Marketing

Top 4 marketing skills for optimum success sponsored by IBM WHITE PAPER: The right people, strategy, and processes are critical for a top-notch customer-driven marketing strategy -- but so is the right technology. If you're considering new tools to increase your marketing prowess, turn to this guide to implementing technology that will help improve your marketing outcomes. Posted: 08 Apr 2014 \| Published: 08 Apr 2014 TOPICS: CRM \| CRM Analytics \| CRM Software \| Email Marketing \| Marketing

Website Performance for the Speed of Your Business sponsored by Limelight Networks, Inc. WHITE PAPER: Access this guide today to learn why high website performance is a business differentiator, and discover the role that content delivery networks (CDNs) play in improving user experiences. Posted: 15 Jan 2014 \| Published: 31 Oct 2013 TOPICS: Content Delivery \| Content Management \| Content Management Services \| Content Management Software \| Content Management Systems \| CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Web Content Accessibility \| Web Content Management \| Web Site Administration \| Web Site Design

Omni-Channel Customer Service Demands the Intelligent Contact Center sponsored by KANA WHITE PAPER: In order to respond to changing customer expectations, contact centers must evolve to an omni-channel, context-aware platform. In this white paper, get an in-depth look at the demands placed on the modern contact center, and the strategies and tools you can leverage to optimize customer interactions Posted: 26 Jun 2014 \| Published: 26 Jun 2014 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software

From Social Media to Social CRM: Reinventing the Customer Relationship sponsored by IBM WHITE PAPER: Access the following white paper to uncover the steps to building a social CRM strategy—who needs to be part of the strategy, how to evaluate the customer relationship control, and more. Posted: 11 Mar 2014 \| Published: 11 Mar 2014 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Management \| Customer Satisfaction \| Social Computing \| Social Networking \| Web 2.0

Billing as a Strategy for Building Customer Loyalty and Retention sponsored by Fusebill WHITE PAPER: This resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention. Posted: 30 Dec 2013 \| Published: 30 Dec 2013 TOPICS: Billing Services \| Billing Software \| Billing Systems \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Sales