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| Most Popular Help Desk Management Services Reports
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Top 10 Most Overlooked Causes of Trouble in a Cisco Network
sponsored by Global Knowledge
 | White Paper: | Posted: 06 Nov 2009
| | Published: | 05 Nov 2009 | |
Summary: |
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
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Gartner's Magic Quadrant for IT Event Correlation and Analysis
sponsored by BMC Software, Inc
| Analyst Brief: | Posted: 03 Nov 2009
| | Published: | 03 Nov 2009 | |
Summary: |
Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
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For Ceridian, it Pays to Provide High-Quality Support
sponsored by LogMeIn, Inc.
| Case Study: | Posted: 16 Sep 2009
| | Published: | 16 Sep 2009 | |
Summary: |
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
sponsored by LogMeIn, Inc.
| White Paper: | Posted: 16 Sep 2009
| | Published: | 16 Sep 2009 | |
Summary: |
This paper features real-world examples from US enterprises on how the benefits
of keeping mobile devices functioning without interruption are felt on every
level of business.
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Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
| White Paper: | Posted: 16 Sep 2009
| | Published: | 16 Sep 2009 | |
Summary: |
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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ITSM guidance: ITIL V3 Update
sponsored by SkillSoft Corporation
 | Video: | Posted: 17 Aug 2009
| | Premiered: | 07 Aug 2009 | |
Summary: |
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
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Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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Numara Track It! - Change Management Webinar
sponsored by Numara Software
 | Webcast: | Posted: 08 Jun 2009
| | Premiered: | Available On Demand | |
Summary: |
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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Numara Software Webinar - Track It!
sponsored by Numara Software
| Webcast: | Posted: 08 Jun 2009
| | Premiered: | Available On Demand | |
Summary: |
Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
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Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
| White Paper: | Posted: 21 Apr 2009
| | Published: | 05 Mar 2009 | |
Summary: |
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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MORE SPECIFIC TOPICS:
Desktop Computer Support |
Remote Support Services