BLOG: Collaboration tools like Confluence and SharePoint help you connect with your coworkers to solve problems faster. But these two tools aren’t the same and shouldn’t be used interchangeably. Read the full blog for detailed guidelines on each tool's use.

Posted: 24 Feb 2024 | Published: 24 Feb 2024

CASE STUDY: Mercedes-Benz shifted 30K users to Atlassian Cloud to cut costs and enhance features. The move to a serverless Modern Collaboration Platform freed resources for strategic work. Discover how partnership and communication enabled a smooth transition, and the advantages of self-service, automation, and availability in this case study.

Posted: 13 Feb 2024 | Published: 13 Feb 2024

BLOG: As the IT service management market is now introduced to self-service and automation, organizations must learn how to incorporate these new technologies in a way that drives value. Check out this TechTarget blog to access 12 AI and machine learning use cases in ITSM.

Posted: 01 Feb 2024 | Published: 01 Feb 2024

BLOG: Today, it’s become critical for organizations to prioritize their cross-functional collaboration efforts in order to better connect their business and tech and reach their full potential. But what are the best ways you can do so? Browse this article to learn more.

Posted: 28 Jan 2024 | Published: 28 Jan 2024

BLOG: Delivering IT services has never been particularly easy, which is why the IT support industry has seen such an evolution over the last 30 years. Read this blog to learn how AI can handle tedious tasks such as re-routing tickets, handling repetitive questions, catching up on long comment threads, and more.

Posted: 26 Jan 2024 | Published: 27 Jan 2024

GARTNER RESEARCH REPORT: ITSM platforms maintain a critical role in helping I&O leaders enable, automate, manage and deliver integrated IT services. Gain a better understanding of the ITSM platforms market and what to expect when making your big decision by downloading this Gartner Market Guide.

Posted: 25 Jan 2024 | Published: 26 Jan 2024

BLOG: Atlassian’s vision for a unified help experience is inspired by a rise in globally distributed teams, which has compelled organizations to rethink how they can provide 24/7 support to their customers and employees. Learn more about Atlassian’s efforts to construct the “intelligent front door” for today’s remote workforces in this blog.

Posted: 24 Jan 2024 | Published: 24 Jan 2024

EBOOK: In order to realize your businesses goals, architecting a strategy is not enough. This e-book looks at how leaders and teams establish a vision and coordinate to deliver that vision, as well as how adaptable and sustainable work and is transforming customer and employee experience. Read on to learn more.

Posted: 05 Jan 2024 | Published: 06 Jan 2024

ANALYST BRIEF: The demand for digital services and automated processes from other areas of the company outside of IT has skyrocketed. Enterprise Service Management (ESM) is an ideal solution for addressing this new reality. Access this Forrester report to discover the top 12 ESM providers in Q4 2023 and how they stack up.

Posted: 23 Nov 2023 | Published: 23 Nov 2023

CASE STUDY: Migrating your computing infrastructure from on-premises to the hybrid cloud is a competitive must, but it can be challenging to implement correctly and within budget. Discover how Commonwealth Bank of Australia successfully migrated to the cloud with Atlassian Cloud in this case study.

Posted: 21 Nov 2023 | Published: 21 Nov 2023

BLOG: Despite 92% of HR leaders citing employee experience as a top priority, many organizations are failing to make moves to build an effective remote experience. This is crucial, especially with so many companies taking hybrid approaches. So, what are the best ways you can enhance your efforts? Browse this article to learn more.

Posted: 09 Nov 2023 | Published: 09 Nov 2023

BLOG: With it being estimated that lost productivity has cost employers $1.8 trillion each year, it’s become necessary for organizations to strategize ways they can empower their teams to do more. So, what are the most effective ways you can drive productivity? Browse this article to learn more.

Posted: 07 Nov 2023 | Published: 07 Nov 2023

EGUIDE: The modernization of end-user technology, combined with today’s more tech-savvy employee, means IT help desks are fielding more complex service requests than ever before. Download this custom TechTarget e-Guide to discover the requirements of the modern help desk and how you can equip your employees for success.

Posted: 25 Oct 2023 | Published: 23 Oct 2023

LANDING PAGE: Growing organizations not only need to ensure they have the software and processes needed to manage their projects, but that these same systems can scale as the company continues to expand. Access this landing page to gain access to 6 in-depth demonstrations of Jira at work in a number of use cases. Read on to learn more.

Posted: 25 Aug 2023 | Published: 26 Aug 2023

ESG SHOWCASE: According to recent Enterprise Strategy Group (ESG) research, writes Senior ESG Analyst Jon Brown, 98% of organizations using traditional ITSM models report significant challenges. Read this ESG Showcase to consider, instead, the anatomy of modern ITSM and gain guidance on implementation next steps.

Posted: 22 Aug 2023 | Published: 22 Aug 2023

EBOOK: In most industries, the most important asset to an organization is data. The problem is that data is becoming more challenging to protect and secure, and this is no different in the cloud. If your data isn’t protected correctly, the cost of a breach can take down an entire organization. So, what are the challenges? Read on to find out more.

Posted: 22 Aug 2023 | Published: 22 Aug 2023

WHITE PAPER: Technology is evolving at a frenetic pace, and organizations are required to move right along with them. Enterprise service management (ESM) can help organizations keep up with this change. But what is ESM and how can you utilize it in your organization? Download this whitepaper for tips and tricks, examples, and best practices.

Posted: 11 Jan 2022 | Published: 12 Jan 2022

SOFTWARE DOWNLOAD: IT Problem: JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. Combining a clean interface for organising issues with customisable workflows, JIRA is the perfect fit for your team.

Posted: 25 Aug 2010 | Premiered: 25 Aug 2010

TRIAL SOFTWARE: This IT download provides software known as Atlassian Bamboo which utilizes continuous integration to automate the process of building, integrating and testing software code, providing managers with greater insight into the development process.

Posted: 27 Sep 2007 | Premiered: 26 Sep 2007

TRIAL SOFTWARE: This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems.

Posted: 27 Sep 2007 | Premiered: 26 Sep 2007