Powered by Bitpipe CRM Research Library

 RESEARCH LIBRARY HOME   WHITE PAPERS   PRODUCTS   MULTIMEDIA 
SEARCH the Research Library: HELP   |  WHAT'S POPULAR

All Resources by:
NTR Global
 Company Information
 Company Website
3 Matches
Sort by: Title | Posted Date | Publication Date | Document Type
Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
sponsored by NTR Global
Presentation: | Posted: 29 Oct 2009
Published:29 Oct 2009
Summary: This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Get This Now
Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
sponsored by NTR Global
White Paper: | Posted: 29 Oct 2009
Published:29 Oct 2009
Summary: Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Get This Now
The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
White Paper: | Posted: 29 Oct 2009
Published:29 Oct 2009
Summary: This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
Get This Now
3 Matches
Page: 1 




Library Home |  White Papers |  Products |  Multimedia |  Partner with Us
 
Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other
What's Popular at Bitpipe? Daily Top 50 Reports | Daily Top 100 Topics | Popular Report Topics | Popular Product Topics
CRM Research Library Copyright © 1998-2009 Bitpipe, Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.
webmaster@techtarget.com