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  • The IBM Employee Experience Suite

    Sponsored by: IBM  | Premiered: Aug 1, 2014

    Given the constantly fluctuating workforce demographic, the intranet of the future must be just as ready to handle these changes as it is intuitive and user-friendly. So what does it look like and how does it work? Tune into the following video to see how the Employee Experience Suite is delivering just that.

  • Improving the Customer Experience in the Retail Industry

    Sponsored by: Hewlett-Packard Company  | Premiered: Jul 30, 2014

    Learn how an innovative and consistent customer experience can separate you from your competition.

  • Increase Customer Engagement Through Transparency - Give Customers the Power to Access Their Own Statements, Bills and Records

    Sponsored by: IBM  | Premiered: Jul 30, 2014

    In this webinar, Forrester research analyst Craig Le Clair examines best practices for providing customers with secure, reliable access to their own statements and bills in order to create the kind of business transparency that leads to deeper customer engagement.

  • Streaming Your Way to Marketing Success

    Sponsored by: UStream  | Premiered: Jul 28, 2014

    Join Ustream VP of Marketing, David Gibbons and the founder of Modern Media, Tonia Ries in an interactive webinar to learn how to replace static banner ads with LiveAds, create highly-clickable calls-to-action, and much more.

  • Streaming Your Way to Marketing Success: Podcast

    Sponsored by: UStream  | Premiered: Jul 28, 2014

    Join Ustream VP of Marketing, David Gibbons and the founder of Modern Media, Tonia Ries in the following Podcast to learn how to replace static banner ads with LiveAds, create highly-clickable calls-to-action, dial in social network engagement, and much more.

  • Providing the total customer experience with IBM Predictive Customer Intelligence

    Sponsored by: IBM  | Premiered: Jul 16, 2014

    Tune into the following webcast to explore the need for businesses to implement a customer-centric view to their analytics and intelligence strategy. Also gain a firsthand look at a customer intelligence solution that can help create personalized and relevant experiences for individual customers, ultimately driving satisfaction and revenue.

  • Solving Challenges with Big Data & Analytics - Retail Industry

    Sponsored by: IBM  | Premiered: Jul 11, 2014

    Find out how a retailer utilizes social media analytics, predictive analytics and big data to stay on top of emerging trends, and better connect with younger customers.

  • Customer Engagement Services Helps Hotel Group Grow Business

    Sponsored by: Hewlett-Packard Company  | Premiered: Jul 3, 2014

    Accor, the fifth largest hotel group in the world, was facing several challenges, including the growing influence of the Web on customer behavior and an increasingly mobile client base. To provide top-notch service, Accor needed the right technology that would enable them to create multi-channel, personalized experiences.

  • Royal Haskoning DHV

    Sponsored by: Box  | Premiered: May 20, 2014

    Tune into the following video to see firsthand why conventional file sharing methods are falling short when it comes to effective collaboration. Hear from Eric Overvoorde, CIO at Royal HaskoningDHV as he explains the solution that allowed his company to collaborate better, more efficiently, and more.

  • Podcast: Building Blocks of Next-Gen Customer Experience

    Sponsored by: Salesforce  | Premiered: May 13, 2014

    Discover what your organization needs to do to bond with customers in the social media and mobile device era we live in.

About the Webcast, Video and Podcast Library

The SearchCRM.com Multimedia Directory is your guide to informative CRM technology Multimedia provided by a wide range of IT vendors. Browse and search through the Multimedia Directory to hear informative presentations on hot CRM-related topics including Call Centers, Sales Force Automation and Business Performance Management. Interested in hearing from IT industry experts focused on CRM technologies? If so, browse this Directory for TechTarget Expert Multimedia, which provide exclusive editorial content on relevant and emerging topics.

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