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  • Providing the total customer experience with IBM Predictive Customer Intelligence

    Sponsored by: IBM  | Premiered: Jul 16, 2014

    Tune into the following webcast to explore the need for businesses to implement a customer-centric view to their analytics and intelligence strategy. Also gain a firsthand look at a customer intelligence solution that can help create personalized and relevant experiences for individual customers, ultimately driving satisfaction and revenue.

  • Customer Engagement Services Helps Hotel Group Grow Business

    Sponsored by: Hewlett-Packard Company  | Premiered: Jul 3, 2014

    Accor, the fifth largest hotel group in the world, was facing several challenges, including the growing influence of the Web on customer behavior and an increasingly mobile client base. To provide top-notch service, Accor needed the right technology that would enable them to create multi-channel, personalized experiences.

  • Royal Haskoning DHV

    Sponsored by: Box  | Premiered: May 20, 2014

    Tune into the following video to see firsthand why conventional file sharing methods are falling short when it comes to effective collaboration. Hear from Eric Overvoorde, CIO at Royal HaskoningDHV as he explains the solution that allowed his company to collaborate better, more efficiently, and more.

  • Podcast: Building Blocks of Next-Gen Customer Experience

    Sponsored by: Salesforce  | Premiered: May 13, 2014

    Discover what your organization needs to do to bond with customers in the social media and mobile device era we live in.

  • Podcast: Why Call Center Outsourcing Makes Good Sense

    Sponsored by: Salesforce  | Premiered: May 8, 2014

    Uncover the top reasons why so many organizations are outsourcing call centers, and find out why it makes good business sense.

  • Podcast: Contact Center Equilibrium: Quality and Cost

    Sponsored by: Salesforce  | Premiered: May 8, 2014

    Learn how to optimize your contact center to run effectively and efficiently so you can provide top-notch customer service.

  • Podcast: Call Center Outsourcing Trends

    Sponsored by: Salesforce  | Premiered: May 8, 2014

    Uncover the 4 factors influencing the need for a well-oiled call center, and find out why call center outsourcing has become increasingly popular.

  • 10 reasons to implement an outsourced call center

    Sponsored by: Salesforce  | Premiered: May 2, 2014

    Uncover the 10 reasons why your organization needs to implement an outsourced call center.

  • Webcast: Call Center Outsourcing Trends

    Sponsored by: Salesforce  | Premiered: May 2, 2014

    Find out what's influencing current call center outsourcing trends.

  • Webcast: Contact center equilibrium: Quality and cost

    Sponsored by: Salesforce  | Premiered: May 2, 2014

    View this webcast to learn from experts about the cost impact features that need to be at the top of your mind when optimizing: resource management, technology, and account management. Learn what the capacity "bliss point" is, and why it is so essential to drive quality in your overall performance.

About the Webcast, Video and Podcast Library

The Multimedia Directory is your guide to informative CRM technology Multimedia provided by a wide range of IT vendors. Browse and search through the Multimedia Directory to hear informative presentations on hot CRM-related topics including Call Centers, Sales Force Automation and Business Performance Management. Interested in hearing from IT industry experts focused on CRM technologies? If so, browse this Directory for TechTarget Expert Multimedia, which provide exclusive editorial content on relevant and emerging topics.

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