On Demand Multimedia |
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Leveraging BPM for a Greener and Efficient Enterprise - Vendor Webcast
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| PREMIERED: |
Available On Demand |
| SPEAKER: |
Shubhro Pal, Manager Consulting, Cognizant Business Consulting - Customer Solutions
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| SPONSOR: |
Cognizant Technology Solutions |
| SUMMARY: |
This Webcast looks at business process management(BPM) in action, in a paperless office scenario. It proposes a holistic approach to measure and assess the waste footprint of an organization's paper based processes.
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Drive Sales Performance: Keys to preparing your reps for today's sale environment - Vendor Webcast
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| PREMIERED: |
Available On Demand |
| SPEAKER: |
Leigh Segall, VP of Marketing
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| SPONSOR: |
SAVO Group |
| SUMMARY: |
View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
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5 Ways to Improve Customer Service in A Down Economy - Vendor Podcast
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| PREMIERED: |
18 Sep 2008 |
| SPEAKER: |
Francis Carden, Founder
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| SPONSOR: |
OpenSpan |
| SUMMARY: |
In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
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Business on the Move
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| PUBLISHED: |
16 Sep 2008 |
| SPONSOR: |
Sage (UK) Limited |
| SUMMARY: |
A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization.
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Joined up Thinking: Integrating Information across the Enterprise
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| PUBLISHED: |
16 Sep 2008 |
| SPONSOR: |
Sage (UK) Limited |
| SUMMARY: |
The following paper begins by examining the strategic drivers that are forcing companies to reconsider how they manage their activities and the implications this has for the design of their information systems.
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5 Ways to Improve Customer Service in a Down Economy - Vendor Webcast
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| PREMIERED: |
Available On Demand |
| SPEAKER: |
Francis Carden, Founder
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| SPONSOR: |
OpenSpan |
| SUMMARY: |
In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
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PODCAST: Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience - Vendor Podcast
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| PREMIERED: |
15 Jul 2008 |
| SPEAKER: |
Volker Hildebrand, VP CRM Product Management, SAP
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| SPONSOR: |
SAP America Inc |
| SUMMARY: |
Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
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| PUBLISHED: |
01 Jul 2008 |
| SPONSOR: |
Teleformix |
| SUMMARY: |
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch
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| PUBLISHED: |
01 Jul 2008 |
| SPONSOR: |
Teleformix |
| SUMMARY: |
ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations.
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions
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| PUBLISHED: |
01 Jul 2007 |
| SPONSOR: |
Teleformix |
| SUMMARY: |
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
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The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager
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| PUBLISHED: |
01 Jul 2007 |
| SPONSOR: |
Teleformix |
| SUMMARY: |
Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.
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Benefits and Advantages of Recording and Archiving Calls
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| PUBLISHED: |
01 Oct 2006 |
| SPONSOR: |
Teleformix |
| SUMMARY: |
This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
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BPM 101: What Is Business Performance Management and What Are the Benefits? - Vendor Webcast
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| PREMIERED: |
Available On Demand |
| SPEAKER: |
Craig Schiff, CEO
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| SPONSOR: |
SearchCRM |
| SUMMARY: |
This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.
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