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CRM Multimedia Directory

The SearchCRM.com Multimedia Directory is your guide to informative CRM technology Multimedia provided by a wide range of IT vendors. Browse and search through the Multimedia Directory to hear informative presentations on hot CRM-related topics including Call Centers, Sales Force Automation and Business Performance Management. Interested in hearing from IT industry experts focused on CRM technologies? If so, browse this Directory for TechTarget Expert Multimedia, which provide exclusive editorial content on relevant and emerging topics.

On Demand Multimedia

Building a Business Case for Self-Service - Expert Podcast

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PREMIERED:   01 Jun 2009
SPEAKER:   John Ragsdale, Research Director with the Service and Support Professionals Association (SSPA)
SPONSOR:   TimeTrade Systems
SUMMARY:   This Expert Podcast explores today's self-service technology market and provides tips for building a business case and using self-service technology effectively.
The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times - Vendor Podcast

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PREMIERED:   14 Apr 2009
SPEAKER:   Dr. Volker Hildebrand, VP CRM Product Management, SAP
SPONSOR:   SAP America Inc
SUMMARY:   In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.
BPM 101: What Is Business Performance Management and What Are the Benefits? - Vendor Webcast

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PREMIERED:   Available On Demand
SPEAKER:   Craig Schiff, CEO
SPONSOR:   SearchCRM
SUMMARY:   This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.
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