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Help DesksResearch

  • Top 10 Ways to Use Help Desk to Build Your MSP Business

    Sponsored by: N-able Technologies

    This informative resource provides 10 helpful suggestions for building a successful MSP business, starting with the help desk.

  • Help Desk Best Practices for IT Departments

    Sponsored by: LabTech Software

    Check out the following eBook to examine the top 5 help desk best practices that can help to ensure that your help desk procedure is as useful and valuable as possible. Read on to learn how to focus on the user, the roles and responsibilities needed, and much more.

  • The Help Desk and the Network Operations Center: What MSPs Need and Why

    Sponsored by: N-able Technologies

    This helpful resource defines and discusses network operations centers and help desks, including their functions, what differentiates them from one another, how they contribute to a managed service provider's business, and whether or not MSPs should consider outsourcing them.

  • Viewing Application Performance from the End-User Perspective

    Sponsored by: Fluke Networks

    This resource introduces Application-Aware Network Performance Management, which quickly identifies the root cause of performance issues within a complex application environment.

  • Help Desk Manager

    Sponsored by: N-able Technologies

    This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management.

  • All the Help Desk You Need

    Sponsored by: N-able Technologies

    This informative guide explores one company's help desk manager platform and how it can enhance your services.

  • Top Ten IT Skills for 2014

    Sponsored by: Global Knowledge

    This brief resource lists the top ten IT skills and technologies that are going to be in demand in 2014. The IT world changes quickly, and understanding these skills and technologies will help IT professionals remain relevant.

  • Ten IT Skills on the Brink of Extinction

    Sponsored by: Global Knowledge

    This brief resource talks about the top 10 IT skills that are going to become irrelevant soon. It also highlights what's going to come next in terms of advancing technologies.

  • Maximising automation and the industrialisation of IT

    Sponsored by: ComputerWeekly.com

    This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.

  • Putting Dispatch in the Driver’s Seat

    Sponsored by: ConnectWise

    Does your help desk feel like it's stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner.  Learn the 5 simple rules of dispatching your help desk can't afford to break.

  • Best Practices for Mobile Device Management

    Sponsored by: SearchSecurity.com

    This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.

  • Choosing the Perfect Customer Support App

    Sponsored by: Desk.com (A Salesforce Company)

    This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.

  • UK MSP Now Delivering a Reliably Consistent Service to Clients

    Sponsored by: Autotask Corporation

    This brief video covers a solution that can provide a consistent and reliable help desk and ticketing platform.

  • SysAid IT Success Story: LG Electronics, Canada

    Sponsored by: SysAid Technologies Ltd

    This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform.

  • The Perfect Combo: ITIL, I.T. Service Management, and Social Media

    Sponsored by: BMC Software, Inc.

    Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.

  • The Growing Importance of IT Support Services

    Sponsored by: Hewlett-Packard Company

    This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.

  • Presentation Transcript: Coping with grassroots IT innovation

    Sponsored by: AppSense

    Employees today are trying to create their own solutions to practical IT challenges they face on a day-to-day basis, which can present challenges to the IT department. Learn how your organization can harness the key elements of this user-driven IT innovation in a way that complements current infrastructure and practices.

  • Coping with grassroots IT innovation

    Sponsored by: AppSense

    Employees today are trying to create their own solutions to practical IT challenges they face on a day-to-day basis, which can present challenges to the IT department. Learn how your organization can harness the key elements of this user-driven IT innovation in a way that complements current infrastructure and practices.

  • What is Intel Core vPro Technology

    Sponsored by: Intel

    This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states.

  • Building and Operating a Network Operating Center (NOC) and Help Desk

    Sponsored by: ConnectWise

    Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.

  • Best Practices for Mobile Device Support

    Sponsored by: LogMeIn, Inc.

    Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.

  • Best Practices for Mobile Device Support

    Sponsored by: LogMeIn, Inc.

    Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.

  • ITIL: The building blocks of an ITSM strategy

    Sponsored by: FrontRange Solutions Inc.

    Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

  • One-Stop Shop: Best Practices to Streamline your Service Desk

    Sponsored by: Nimsoft, Inc.

    Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

  • Cut Coding for Faster Service Desk Deployments

    Sponsored by: Nimsoft, Inc.

    Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

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