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  • Top Ten IT Skills for 2014

    Sponsored by: Global Knowledge

    This brief resource lists the top ten IT skills and technologies that are going to be in demand in 2014. The IT world changes quickly, and understanding these skills and technologies will help IT professionals remain relevant.

  • Ten IT Skills on the Brink of Extinction

    Sponsored by: Global Knowledge

    This brief resource talks about the top 10 IT skills that are going to become irrelevant soon. It also highlights what's going to come next in terms of advancing technologies.

  • Choosing the Perfect Customer Support App

    Sponsored by: Desk.com (A Salesforce Company)

    This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.

  • UK MSP Now Delivering a Reliably Consistent Service to Clients

    Sponsored by: Autotask Corporation

    This brief video covers a solution that can provide a consistent and reliable help desk and ticketing platform.

  • Help Desk Best Practices

    Sponsored by: LabTech Software

    Explore the top 5 help desk best practices every service provider should be aware of to ensure responsive and timely support for your clients when issues do arise.

  • Maximising automation and the industrialisation of IT

    Sponsored by: ComputerWeekly.com

    This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.

  • Mobility is moving fast. To stay in control, you have to prepare for change

    Sponsored by: IBM

    Mobile use is becoming an integral part of the business landscape. Bring your own device (BYOD) policies are expected to grow, and it's clear that mobility is here to stay. Read this white paper to learn more about issues you may not have considered and the significant consequences that could result by overlooking security from every angle.

  • Putting Dispatch in the Driver’s Seat

    Sponsored by: ConnectWise

    Does your help desk feel like it's stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner.  Learn the 5 simple rules of dispatching your help desk can't afford to break.

  • SysAid IT Success Story: LG Electronics, Canada

    Sponsored by: SysAid Technologies Ltd

    This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform.

  • The Perfect Combo: ITIL, I.T. Service Management, and Social Media

    Sponsored by: BMC Software, Inc.

    Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.

  • The Growing Importance of IT Support Services

    Sponsored by: Hewlett-Packard Company

    This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.

  • Presentation Transcript: Coping with grassroots IT innovation

    Sponsored by: AppSense

    Employees today are trying to create their own solutions to practical IT challenges they face on a day-to-day basis, which can present challenges to the IT department. Learn how your organization can harness the key elements of this user-driven IT innovation in a way that complements current infrastructure and practices.

  • Coping with grassroots IT innovation

    Sponsored by: AppSense

    Employees today are trying to create their own solutions to practical IT challenges they face on a day-to-day basis, which can present challenges to the IT department. Learn how your organization can harness the key elements of this user-driven IT innovation in a way that complements current infrastructure and practices.

  • What is Intel Core vPro Technology

    Sponsored by: Intel

    This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states.

  • Building and Operating a Network Operating Center (NOC) and Help Desk

    Sponsored by: ConnectWise

    Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.

  • Best Practices for Mobile Device Management

    Sponsored by: GroupLogic

    This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.

  • Best Practices for Mobile Device Support

    Sponsored by: LogMeIn, Inc.

    Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.

  • Best Practices for Mobile Device Support

    Sponsored by: LogMeIn, Inc.

    Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.

  • ITIL: The building blocks of an ITSM strategy

    Sponsored by: FrontRange Solutions Inc.

    Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

  • One-Stop Shop: Best Practices to Streamline your Service Desk

    Sponsored by: Nimsoft, Inc.

    Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

  • Cut Coding for Faster Service Desk Deployments

    Sponsored by: Nimsoft, Inc.

    Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

  • Next Level Service Desk Strategies

    Sponsored by: Citrix Online- GoToManage

    This e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers.

  • SDI Best Best Practices: Benchmarking for Service Desk Support

    Sponsored by: Citrix Online- GoToManage

    The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.

  • Recruit and Build the Right Team for Your Service Desk

    Sponsored by: Citrix Online- GoToAssist

    Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk.

  • Social Media Moves into Mainstream IT Service Management

    Sponsored by: CA Technologies.

    This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc.

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