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Manage the Downturn - Prepare for the Upturn: How to Equip Manufacturers to Succeed in an Economic Recovery
sponsored by Atos Origin
 | White Paper: | Posted: 15 Jan 2010
| | Published: | 15 Jan 2010 | |
Summary: |
The objective of this paper is to help your business focus on the areas that will enable you to succeed in the downturn and prosper in the years ahead by helping you to reduce costs across your entire business and deliver real improvements in efficiency, growth, and sustainability.
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E-Guide: Key Strategies for Improving Customer Service in a Down Economy
sponsored by Citrix Online
| eGuide: | Posted: 08 Jan 2010
| | Published: | 07 Jan 2010 | |
Summary: |
Read this E-Guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online
customer service initiatives.
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Success in the New Economic Reality: How the SAP® Portfolio Enables the Clear Enterprise
sponsored by SAP America Inc
| White Paper: | Posted: 18 Dec 2009
| | Published: | 18 Dec 2009 | |
Summary: |
This paper discusses the idea that to survive in today’s business environment, companies must see, think, and act clearly. Only those with the visibility to act effectively and decisively emerge in a stronger competitive position. Read on to learn how the best-run businesses today need to focus on clarity and transparency.
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Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers
sponsored by inContact
| White Paper: | Posted: 03 Dec 2009
| | Published: | 03 Dec 2009 | |
Summary: |
This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.
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How to Maximize Revenue by Sending Targeted Promotions to Customers
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
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Focusing on High-Tech Manufacturers
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come
sponsored by Infor CRM
| White Paper: | Posted: 22 Oct 2009
| | Published: | 22 Oct 2009 | |
Summary: |
This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
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Cashing in on Customer Intelligence in the Financial Services Industry
sponsored by Infor CRM
| White Paper: | Posted: 22 Oct 2009
| | Published: | 22 Oct 2009 | |
Summary: |
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 19 Oct 2009
| | Published: | 19 Oct 2009 | |
Summary: |
This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
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The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation
sponsored by TAKE Supply Chain
| White Paper: | Posted: 14 Oct 2009
| | Published: | 14 Oct 2009 | |
Summary: |
Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.
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Enhance Customer Loyalty through Higher Responsiveness
sponsored by Oracle Corporation
| White Paper: | Posted: 18 Sep 2009
| | Published: | 01 Apr 2009 | |
Summary: |
The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.
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Case Study: Aligning Network Security with Business Goals
sponsored by CDW Corporation
| Case Study: | Posted: 08 Sep 2009
| | Published: | 06 Mar 2009 | |
Summary: |
Read this case study to learn how IT can make a difference in a firm's effectiveness and productivity by aligning security with business strategy.
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Lean Manufacturing: Five Tips for Reducing Waste in the Supply Chain
sponsored by Infor
| Analyst Report: | Posted: 10 Aug 2009
| | Published: | 10 Aug 2009 | |
Summary: |
Read this paper to learn about the five tips your company can implement to reduce waste in the supply chain and create a successful lean manufacturing program.
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Infor CRM Epiphany For Consumer Products
sponsored by Infor CRM
| Brochure: | Posted: 28 Jul 2009
| | Published: | 01 Jul 2009 | |
Summary: |
Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability.
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SEE: Related Topics