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Finding an Upside in the Downturn with Data Quality
sponsored by DataFlux Corporation
 | White Paper: | Posted: 22 Jan 2010
| | Published: | 22 Jan 2010 | |
Summary: |
This paper explores how a rigorous data quality program is now a business imperative rather than a luxury. Implemented correctly, it not only gives organizations the agility to better ride out the current recession but also raises their competitiveness when the economy recovers.
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Customer Centricity Master Data and the 360 Degree View
sponsored by DataFlux Corporation
| White Paper: | Posted: 22 Jan 2010
| | Published: | 22 Jan 2010 | |
Summary: |
This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity.
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Presentation Transcript: Integrating Customer Contact Preferences into your CRM System
sponsored by Gryphon Networks
| Presentation Transcript: | Posted: 30 Dec 2009
| | Published: | 30 Dec 2009 | |
Summary: |
This presentation transcript shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
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Integrating Customer Contact Preferences into your CRM System - Vendor Webcast
sponsored by Gryphon Networks
 | Webcast: | Posted: 14 Dec 2009
| | Premiered: | Available On Demand | | | Speaker: |
Kelly Kosh, Product Marketing Manager, Gryphon Networks
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Summary: |
This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
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Podcast: Integrating Customer Contact Preferences into your CRM System - Vendor Podcast
sponsored by Gryphon Networks
 | Podcast: | Posted: 14 Dec 2009
| | Premiered: | 14 Dec 2009 | | | Speaker: |
Kelly Kosh, Product Marketing Manager, Gryphon Networks
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Summary: |
This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
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Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services
sponsored by Microsoft
| Case Study: | Posted: 11 Nov 2009
| | Published: | 01 Feb 2009 | |
Summary: |
annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
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Infor CRM Epiphany for Insurance
sponsored by Infor CRM
| Brochure: | Posted: 28 Jul 2009
| | Published: | 01 Jul 2009 | |
Summary: |
The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
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Making Interactions More Intelligent Across All Channels in the Retail Finance Industry
sponsored by Infor CRM
| White Paper: | Posted: 22 Jul 2009
| | Published: | 22 Jul 2009 | |
Summary: |
In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
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Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 26 Jun 2009
| | Published: | 01 May 2008 | |
Summary: |
This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.
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Reaping The Benefits of Next Generation Dashboards
sponsored by SAP America Inc
| White Paper: | Posted: 04 Jun 2009
| | Published: | 02 Jun 2009 | |
Summary: |
The need for timely and succinct business intelligence (BI) continues to grow as executives demand critical information to seize opportunities faster than competitors and to address potential problems in the making. But increasingly, it is not just C-level executives and upper management who need access to business intelligence.
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Developing A Universal Approach To Cleansing Customer And Product Data
sponsored by SAP America Inc
| White Paper: | Posted: 04 Jun 2009
| | Published: | 02 Jun 2009 | |
Summary: |
Data quality has always been an important issue for companies, and this
is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
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Let Customer Feedback Do the Driving
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 07 May 2009
| | Published: | 31 May 2007 | |
Summary: |
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 07 May 2009
| | Published: | 31 Dec 2008 | |
Summary: |
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.
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Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models
sponsored by SPSS Inc. Worldwide Headquarters
| Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.
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SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses
sponsored by SPSS Inc. Worldwide Headquarters
| Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.
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SEE: Related Topics