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Insurance: Converging Customers, Cost Management and Compliance
sponsored by Kofax, Inc.
 | White Paper: | Posted: 03 Feb 2010
| | Published: | 03 Feb 2010 | |
Summary: |
Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level.
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Transforming Your Email Channel to Provide a 360 Degree View
sponsored by ColdSpark, Inc.
| White Paper: | Posted: 03 Feb 2010
| | Published: | 03 Feb 2010 | |
Summary: |
While email is often leveraged as a delivery vehicle for this broad range of communications, few organizations recognize the value of developing and executing a comprehensive email channel strategy. A strategic email channel delivers a 360 degree view of how customers, prospects, partners and other key audiences are engaging with an organization.
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Presentation Transcript: Discover New Revenue Streams - Add Managed Hosting to your Managed Services
sponsored by Verio
| Presentation Transcript: | Posted: 02 Feb 2010
| | Published: | 02 Feb 2010 | |
Summary: |
In this presentation transcript, join Zeus Kerravala, of the Yankee Group, and Janine Soika, a channel marketing leader from Verio, for a quick discussion that will jumpstart your monthly revenue.
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Upgrading Siebel CRM with Zero Downtime
sponsored by Oracle Corporation
| White Paper: | Posted: 01 Feb 2010
| | Published: | 02 Nov 2009 | |
Summary: |
This white paper discusses how organizations can upgrade their Siebel CRM solutions with zero downtime using a log-based, real-time change data capture (CDC) and replication solution, along with implementation best practices to overcome common upgrade challenges.
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Data Quality Strategy: A Step-by-Step Approach
sponsored by SAP America Inc
| White Paper: | Posted: 01 Feb 2010
| | Published: | 01 Feb 2010 | |
Summary: |
In order to fully realize the benefits of their investments in enterprise computing systems, organizations must have a detailed understanding of the quality of their data. And those organizations that approach this issue strategically are those that will be successful. This paper explores strategy in the context of data quality.
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The Business Value of Pervasive BI
sponsored by SAP America Inc
| Analyst Report: | Posted: 01 Feb 2010
| | Published: | 01 Feb 2010 | |
Summary: |
This Aberdeen Analyst Insight draws on three discrete data sets in order to examine the business value of making access to BI more pervasive across the enterprise. The data shows that users taking such an approach have overcome a number of organizational challenges in order to drive significant business performance enhancements.
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Delivering a Successful SaaS Model with Managed Hosting
sponsored by Verio
| Case Study: | Posted: 29 Jan 2010
| | Published: | 29 Jan 2010 | |
Summary: |
Some of the world’s most well-known brands, from Chase Bank to NBC Universal to PepsiAmericas, rely on The Revere Group as their trusted technology advisor. Learn how they were able to achieve increased revenue and fast response to customer requirements with flexible, high performance hosting from Verio.
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Home Is Where The Money Is - Vendor Webcast
sponsored by inContact
 | Webcast: | Posted: 29 Jan 2010
| | Premiered: | Available On Demand | | | Speakers: |
Greg Smart, Sr. Director of Product Management, inContact
Jill Blakenship, President, Frontline Call Center
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Summary: |
Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth.
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The Business Value of Business Intelligence
sponsored by SAP America Inc
| White Paper: | Posted: 29 Jan 2010
| | Published: | 29 Jan 2010 | |
Summary: |
The goal of this article will be to contribute to the emerging dialog on the subject of business value by extrapolating from BI lessons learned and from DecisionPath Consulting’s experience working with Fortune 1000 customers and Government agencies
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Why Old School Self-Service is Hurting Your Customers and what you can do about it (via Web, Mobile and Social Media)
sponsored by IntelliResponse
| Webcast: | Posted: 26 Jan 2010
| | Premieres: | 10 Feb 2010, 13:00 EST (18:00 GMT) | | | Speakers: |
Dr. Natalie Petouhoff, Senior Analyst
Mike Hennessy, Vice President
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Summary: |
Join this webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research, Inc. to discuss the customer service challenges created by traditional self-service and how organizations can drive new self-service enhancements in 2010 via web, mobile and social media.
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The ABCs of Search: Five Steps for Creating and Implementing a Search Strategy
sponsored by Vivisimo, Inc.
| White Paper: | Posted: 25 Jan 2010
| | Published: | 25 Jan 2010 | |
Summary: |
A successful search strategy that allows users to find information easily can benefit any organization. By following the ABCs of search presented in this paper, you are sure to build a strong search strategy that will allow your organization to capitalize on it most valuable asset - its people.
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Finding an Upside in the Downturn with Data Quality
sponsored by DataFlux Corporation
| White Paper: | Posted: 22 Jan 2010
| | Published: | 22 Jan 2010 | |
Summary: |
This paper explores how a rigorous data quality program is now a business imperative rather than a luxury. Implemented correctly, it not only gives organizations the agility to better ride out the current recession but also raises their competitiveness when the economy recovers.
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Lessons Learned: Survey of Financial Services Companies Uncovers Data Governance Trends
sponsored by DataFlux Corporation
| White Paper: | Posted: 22 Jan 2010
| | Published: | 22 Jan 2010 | |
Summary: |
In the summer of 2009, DataFlux conducted a survey to understand data management trends in the financial services industry. The research examined how this industry is approaching managing its data, the breadth and depth of data governance in this sector, what motivates data management strategies, and more.
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Data Quality and Cost Reduction
sponsored by DataFlux Corporation
| White Paper: | Posted: 22 Jan 2010
| | Published: | 22 Jan 2010 | |
Summary: |
This paper reviews aspects of cost reduction and examines some typical financial accounting expense categories. This paper also looks at how data quality services can be applied in those examples to reduce expenses, and examines the potential for applying data quality management as a way to manage and reduce organizational expenses.
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Customer Centricity Master Data and the 360 Degree View
sponsored by DataFlux Corporation
| White Paper: | Posted: 22 Jan 2010
| | Published: | 22 Jan 2010 | |
Summary: |
This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity.
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MORE SPECIFIC TOPICS:
Contact Management |
CRM Analytics |
Mobile CRM |
PRM |
Profiling