CRM Software Research
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Podcast: Tap into More: Find Ways to Drive Value from Oracle Investments
Sponsored by: AT&T CorpDownload this podcast today to learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments.
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Salesforce vs. Oracle: Who Will Win the CRM Battle?
Sponsored by: SalesforceBetween Salesforce and Oracle, who will win the CRM battle? Read this expert resource today to compare the pros and cons of leveraging technology from each vendor.
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Overhauling a Legacy Contact Center: Starting Steps
Sponsored by: Five9Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
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Strategic insights for your social CRM strategy
Sponsored by: InforThis expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.
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Why Cloud? Better Security than Most Companies Can Provide Themselves
Sponsored by: Five9This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise.
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Can the Cloud Deliver More Up-time than On-premises Deployments?
Sponsored by: Five9Many people suggest cloud computing offers increased up-time and app availability, but turn to this resource to investigate the truth behind this statement. Learn the key elements of achieving industry-leading application up-time, and the cost of delivering top-notch service from the cloud versus in-house systems.
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Microsoft catches up with iPad support for Dynamics CRM
Sponsored by: ComputerWeekly.comNucleus Research assesses Microsoft's long-awaited announcement for iPad support and new Yammer capabilities for Dynamics CRM.
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Challenges Around Developing Mobile Enterprise Applications
Sponsored by: Hewlett-Packard CompanyThis presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.
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Informatica PowerCenter to Salesforce ODBC Integration
Sponsored by: Progress DataDirectThis tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now.
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Tap into More: Find Ways to Drive Value from Oracle Investments
Sponsored by: AT&T CorpJoin this webinar to learn how HMS (the nation's leader in healthcare cost containment solutions) took a strategic look at its PeopleSoft investment with a view to enhancing the system's performance and efficiency to ensure a better bang for their HR buck.
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How Adaptive Case Management Drives Better Customer Engagement
Sponsored by: Kofax, Inc.This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.
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Next Practices in Insurance: Driving Growth with Better Customer Engagement
Sponsored by: Kofax, Inc.This in-depth resource to discover how innovative insurers are adopting customer-centric practices, such as new capture-enabled technologies to automate and expedite claims processing and customer service. Find out how you can benefit from the adoption of capture technologies within your organisation.
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SharePoint Test Pilot Program
Sponsored by: Kroll Ontrack, Inc.This short white paper reveals how your organization can set up a test environment of a SharePoint system with just a few pilot groups or departments.
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Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions
Sponsored by: Hewlett-Packard LimitedIn today's market, the most profitable businesses are those that have the agility and scalability required to respond to customer's changing needs. Their secret to success? The right CRM tools. Read on to learn about one pay-as-you-go CRM tool designed to provide you with all the key CRM features in a cost-effective package.
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Contact Center Consumer Preference eBook
Sponsored by: AvayaYou need to deliver a positive experience without sacrificing profitability—which requires balancing the needs of your customers with the realities of your business. Gain insight from a recent study to discover what today's consumers think about contact centers. In this eBook we will build on these insights and evaluate the results.
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Delivering a Personalized Experience: the Multichannel Contact Center
Sponsored by: AvayaWhether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.
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CW Special Report on Microsoft
Sponsored by: ComputerWeekly.comThis 12 page special report updated for 2012 gives you the facts on Microsoft, its strategy, products and services and financial performance.
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Customer Experience: Empower Your Agents
Sponsored by: Oracle Corporation UK LtdView this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.
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Oracle Customer Experience Revolution: Customer Case Studies
Sponsored by: Oracle Corporation UK LtdWhat kind of experience does your business deliver customers? Is it meeting their expectations? How can the customer experience be improved? These are all questions today's businesses should be asking – if not, you're risking being left behind. Access this collection of on-demand videos to learn more about the customer experience revolution.
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Customer Experience: Empowering People. Powering Brands.
Sponsored by: Oracle Corporation UK LtdThe way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience.
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Customer Experience for Marketing: Oracle Commerce Solutions
Sponsored by: Oracle Corporation UK LtdToday, customers hold the buying power – not marketing. In fact, research shows that 73% of customers will be loyal to brands that deliver a great customer experience. Read this paper to discover how the customer experience is driving business value and learn the 3 key principles of delivering an exceptional experience.
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Agile, Secure, Reliable: World Class Customer Service in the Cloud
Sponsored by: Oracle Corporation UK LtdDelivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more.
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Discover, deliver and set the right customer experience expectations
Sponsored by: GenesysThis expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.
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CRM Initiatives for Improved Customer Experience
Sponsored by: Limelight Networks, Inc.Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.
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What if? Unleashing the Potential of Digital Signage
Sponsored by: InsightIn this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power.
