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  • Customer experience consistency key to successful CRM

    Sponsored by: TechTarget

    Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center.

  • Standard Register Drives Revenue with Data.com

    Sponsored by: Salesforce - Data.com

    Standard Register's transition to a new set of digital products and services required the company to rapidly identify new buyers, deploy a more consistent sales process, and create a true 360-degree view of the customer.

  • Forging a CEM Strategy That Can Power Commerce

    Sponsored by: SearchCRM

    With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach.

  • 2013 Trends to Watch: Customer Experience and Interaction

    Sponsored by: Oracle Corporation

    This report looks at some of the important changes in the customer experience and interaction market, detailing how technologies are evolving to meet new consumer demands, and provides recommendations for both enterprises and vendors.

  • Marketing Automation Industry Overview

    Sponsored by: Act On

    As ROI from traditional marketing channels continues to erode, modern marketers have turned to new, tech-based methods for attracting customers. The world of marketing automation is growing, and fast. Get the scoop on what it all means in this complimentary whitepaper, Marketing Automation Industry Overview.

  • 5 Ways Marketing Automation Can Optimize & Grow Your Business

    Sponsored by: Act On

    Many marketing teams are touting the benefits of a marketing automation platform. But many CEOs and other executives are still wondering, "What's the urgency? Is marketing automation really worth the investment?" Find out the answers to those questions in this informative white paper.

  • Guide to Transactional Email

    Sponsored by: Dyn

    This resource provides a primer on transactional emails, explaining the unique opportunity they present for connecting with customers and the best practices that drive success.

  • CMO Guide: How to Evaluate Marketing Technology

    Sponsored by: IBM

    The right people, strategy, and processes are critical for a top-notch customer-driven marketing strategy -- but so is the right technology. If you're considering new tools to increase your marketing prowess, turn to this guide to implementing technology that will help improve your marketing outcomes.

  • Three Tips for Measuring Voice in the Sea of Big Data

    Sponsored by: Calabrio, Inc.

    This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.

  • The Chief Merchant Study: Competing in an Omni-Channel World

    Sponsored by: IBM

    Why are so many retailers struggling today? The answer is simple: Their efforts of putting the customer at the heart of their merchandising process are coming up short; they aren't customer-oriented. In this informative research report, find out what the most successful retailers are doing.

  • Measuring, Monitoring, and Improving Customer Experience

    Sponsored by: IBM

    In this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences.

  • Best Practices in Customer Experience Management

    Sponsored by: IBM

    In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.

  • Digital CRM and the Customer Experience

    Sponsored by: IBM

    This e-guide from the experts at SearchCRM.com describes why digital technologies are proving to be the "next big thing" in the world of CRM, and explores the strategies that small businesses are using to stay competitive in e-commerce.

  • Engaging Customers: New Lessons Around Customer Behavior

    Sponsored by: IBM

    This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.

  • Social, Mobile, and Analytics to Push CRM Through 2015

    Sponsored by: IBM

    In this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now.

  • Contact Center Metrics for Customer Experience Success

    Sponsored by: Desk.com (A Salesforce Company)

    In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.

  • Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences

    Sponsored by: Aspect

    In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss.

  • 5 Steps to Serving Customers in a Mobile World

    Sponsored by: Aspect

    Today's businesses need to connect with their customers wherever they are -- and that's often on mobile devices. Effectively implementing a mobile-friendly strategy is more than just adopting the necessary contact center technology -- it's about building and maintaining customer relationships in a multi-dimensional way.

  • HP's Industrialised Delivery System

    Sponsored by: Hewlett-Packard Limited

    This on-demand webcast explores how your organization can achieve the true scale of outsourcing with industrialized delivery.

  • HP's Industry Leading Offshore Capability

    Sponsored by: Hewlett-Packard Limited

    This on-demand webcast introduces an industry-leading offshore capability designed with a new age of people and applications in mind.

  • The WOW Guide to Self-Service Support

    Sponsored by: Desk.com (A Salesforce Company)

    This valuable guide describes why customers are demanding effective self-service support options and offers recommendations to help you get started.

  • Self-Service Support For Fast Growing Companies

    Sponsored by: Desk.com (A Salesforce Company)

    This comprehensive guide reveals the business drivers for self-service support and describes how this strategy fuels customer experience excellence.

  • Guide to Winning Sales Every Time: Use These Insights to Radically Change Your Sales Behavior

    Sponsored by: Salesforce

    The Internet has drastically changed the nature of buying and selling, and customers are empowered with more information before they even contact your business. So what does successful selling look like in today's modern tech landscape?

  • User experience: Can your apps increase your value?

    Sponsored by: Hewlett-Packard Limited

    In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience.

  • Six Keys to Small Business Success

    Sponsored by: Salesforce

    Small business owners all want to grow their business, and they create products, buils awareness, and target market in order to do that. But are you overlooking the role that technology can play in growing your small business?

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