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A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell
sponsored by MarketTools, Inc.
 | Case Study: | Posted: 25 Nov 2009
| | Published: | 19 Aug 2009 | |
Summary: |
This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.
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9 Critical Steps in Designing Enterprise-Wide Feedback Systems
sponsored by MarketTools, Inc.
| White Paper: | Posted: 25 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.
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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 11 Nov 2009
| | Published: | 11 Nov 2009 | |
Summary: |
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
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Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 11 Nov 2009
| | Published: | 11 Nov 2009 | |
Summary: |
This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
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The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 19 Oct 2009
| | Published: | 19 Oct 2009 | |
Summary: |
This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
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How to Embrace CRM and Make it Succeed in Your Organization
sponsored by SYSPRO
| White Paper: | Posted: 12 Oct 2009
| | Published: | 12 Oct 2009 | |
Summary: |
This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
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Avatars Proven to Increase Advertising Effectiveness
sponsored by Humanity Interactive
| Case Study: | Posted: 09 Oct 2009
| | Published: | 30 Sep 2009 | |
Summary: |
Blue Rain commissioned Humanity Online to create an avatar for their character "Marcus OneNote" that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness.
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Communications Skills for Remote Support
sponsored by LogMeIn, Inc.
| White Paper: | Posted: 16 Sep 2009
| | Published: | 16 Sep 2009 | |
Summary: |
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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Customer Relationship Management: The Winning Strategy in a Challenging Economy
sponsored by Microsoft
| White Paper: | Posted: 15 Sep 2009
| | Published: | 08 Apr 2009 | |
Summary: |
In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success
sponsored by Microsoft
| White Paper: | Posted: 14 Sep 2009
| | Published: | 14 Sep 2009 | |
Summary: |
This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns
sponsored by Five9
| Case Study: | Posted: 10 Sep 2009
| | Published: | 10 Sep 2009 | |
Summary: |
Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
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Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model
sponsored by Microsoft
| Case Study: | Posted: 10 Sep 2009
| | Published: | 22 Jul 2008 | |
Summary: |
Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.
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Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0
sponsored by Microsoft
 | Webcast: | Posted: 09 Sep 2009
| | Premiered: | Available On Demand | | | Speaker: |
Brad Wilson, General Manager
David A. Johnson, Executive Vice President, Global Chief Information Officer
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Summary: |
View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.
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Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM
sponsored by Microsoft
| Webcast: | Posted: 09 Sep 2009
| | Premiered: | Available On Demand | | | Speaker: |
Christian Pedersen, Senior Director, CRM Product Management
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Summary: |
Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.
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Infor CRM Epiphany for Insurance
sponsored by Infor CRM
| Brochure: | Posted: 28 Jul 2009
| | Published: | 01 Jul 2009 | |
Summary: |
The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
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SEE: Related Topics