Reports on ITIL published by BMC Software, Inc |  |
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12 Matches |
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Best Practice Insights: ITIL Service Operation
sponsored by BMC Software, Inc
 | Screencast: | Posted: 03 Nov 2009
| | Premiered: | 03 Nov 2009 | |
Summary: |
Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.
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Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc.
sponsored by BMC Software, Inc
| Virtual Seminar: | Posted: 22 Sep 2009
| | Published: | 29 Oct 2009 | |
Summary: |
Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings
sponsored by BMC Software, Inc
 | White Paper: | Posted: 18 Sep 2009
| | Published: | 18 Sep 2009 | |
Summary: |
Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
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ITIL®,the CMS and You
sponsored by BMC Software, Inc
| White Paper: | Posted: 20 Aug 2009
| | Published: | 20 Aug 2009 | |
Summary: |
This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
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Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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Ride the Express Lane in the Journey to Speed ITIL® Adoption
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
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Unlock the Hidden IT Opportunities in Troubled Economic Times
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc
| White Paper: | Posted: 17 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc
| White Paper: | Posted: 17 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
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Seven Ways ITIL Can Help You in an Economic Downturn
sponsored by BMC Software, Inc
| White Paper: | Posted: 15 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
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Crossing the Chasm Between the Service Desk and Operations
sponsored by BMC Software, Inc
| White Paper: | Posted: 15 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
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Dell's SMART Approach to Workload Automation
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Apr 2009
| | Published: | 17 Apr 2009 | |
Summary: |
This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
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