Reports on Customer Service published by SAP America Inc |  |
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The Collaboration Advantage: Customer-Focused Partnerships In A Global Market
sponsored by SAP America Inc
 | White Paper: | Posted: 05 Jun 2009
| | Published: | 02 Jun 2009 | |
Summary: |
In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.
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Business Intelligence for the Small to Medium Sized Business (SMB)
sponsored by SAP America Inc
| White Paper: | Posted: 04 Jun 2009
| | Published: | 02 Jun 2009 | |
Summary: |
Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI.
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Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions
sponsored by SAP America Inc
| Book: | Posted: 26 Jan 2009
| | Published: | 23 Jan 2009 | |
Summary: |
To avoid a 7.96% increase in logistics costs, companies should follow the roadmap of Best in Class companies, which have been able to reduce costs or keep them flat via supply chain transformation.
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Best Practices in Complex Equipment Manufacturing, Sales, and Service
sponsored by SAP America Inc
| White Paper: | Posted: 26 Jan 2009
| | Published: | 23 Jan 2009 | |
Summary: |
This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers.
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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America Inc
| White Paper: | Posted: 17 Sep 2008
| | Published: | 17 Sep 2008 | |
Summary: |
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
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Sales and Operations Planning: The Key to Continuous Demand Satisfaction
sponsored by SAP America Inc
| White Paper: | Posted: 24 Mar 2008
| | Published: | 01 Mar 2007 | |
Summary: |
Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.
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