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Contact Center Workforce Management: Products


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BusinessObjects Human Resource Intelligence sponsored by Business Objects 
Description: With BusinessObjects Human Resource Intelligence, your human resource (HR) department can streamline a variety of HR processes from recruitment to retirement.
Genesys Real-Time Customer Interaction Suite sponsored by Genesys 
Description:  Genesys? Real-Time Interaction Suite acts as the central control point for all customer interactions. The suite is hardware-independent, runs on multiple operating systems and communicates with and ties together the myriad systems in a call center.
Genesys Workforce Management Solution sponsored by Genesys 
Description:  The Genesys Workforce Management solution supports the most complex contact center environments.
Mentor QA Suite™ sponsored by HigherGround 
Description: The Mentor Quality Assurance Suite™ adds Agent Evaluation and Screen Capture capability to your Fusion Series 7™ system.
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