Customer churn: Intervening before it's too late

The insurance industry is faced with increased competition and increasing federal mandates - bolstering the need to retain profitable, established customers. Reducing customer churn is essential to helping the bottom line by reducing customer acquisition overhead.

What can insurance companies do to keep the customers they already have?

This presentation considers the advantages that come with real-time customer churn intervention. Watch now to discover how machine learning and text analytics can help your company step in at the right time to avoid losing valuable customers.

Vendor:: IBM
Premiered:: Nov 2, 2015
Format:: Multimedia
Type:: Webcast

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