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Posted:
Jan 9, 2012
Published:
Jan 5, 2012
Format:
PDF
Length:
11 Page(s)
Type:
eGuide
Language:
English

See all research from Infor WFM Workbrain

  • Pros and cons of WFM in the call center

    Sponsored by: Infor WFM Workbrain

    The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. Find out:

    • Why call centers use WFM
    • How WFO is different from WFM
    • How to build a business case for workforce optimization (WFO)
    • And pitfalls to avoid when implementing WFO.

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