CRM Research Library

Powered by Bitpipe.com

ABSTRACT:

When creating or implementing a new VUI system many companies want to set rules for the VUI designers so that the user-interface is clear and easy-to-use. Instead of limiting creativity and design, how about utilizing this caller expectations checklist?

Targeted at VUI decision-makers, this "Caller Bill of Rights" is a comprehensive list of 10 things to consider for an excellent IVR experience. Here are the first few 'rights,' but read on to discover the rest of this essential list:

  • The right to clear expectations about what the IVR can and can't do for them
  • The right to know whether or not live help is available
  • The right to control the interaction

Access this paper now to see the complete list!

(THIS RESOURCE IS NO LONGER AVAILABLE.)

Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other

What's Popular at Bitpipe? Daily Top 50 Reports | Daily Top 100 Topics | Popular Report Topics

CRM Research Library Copyright © 1998-2014 Bitpipe, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.