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When creating or implementing a new VUI system many companies want to set rules for the VUI designers so that the user-interface is clear and easy-to-use. Instead of limiting creativity and design, how about utilizing this caller expectations checklist?

Targeted at VUI decision-makers, this "Caller Bill of Rights" is a comprehensive list of 10 things to consider for an excellent IVR experience. Here are the first few 'rights,' but read on to discover the rest of this essential list:

  • The right to clear expectations about what the IVR can and can't do for them
  • The right to know whether or not live help is available
  • The right to control the interaction

Access this paper now to see the complete list!


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