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Customer Experience Management & Metrics
sponsored by Wipro Technologies
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Organizations today have made themselves more sophisticated with several technological investments to accomplish their goals of satisfying their customers. Obviously this is focus is a key to create a strategic delta with their competition and get ahead of in the race. Such a technological sophistication is making customer experience assessment today more of a
composite, methodical and measurable process due to availability of different information assets from varied perspectives, collaboration architecture sensing the key information and analytics technologies to help predict.
This white paper will assist your organization in developing and implementing a methodology for assessing its customer experience state as of today and will provide insight into designing metrics to track the same for the future.
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Available Resources from Wipro Technologies
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Optimize Customer Experience to Achieve Competitive Advantage
sponsored by Wipro Technologies
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White Paper: |
Posted: 21 Oct 2009
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21 Oct 2009 |
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Summary: |
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
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Which Off-line CRM solution for Field Force?
sponsored by Wipro Technologies
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White Paper: |
Posted: 21 Oct 2009
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21 Oct 2009 |
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Summary: |
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
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Cutting Costs with Greener IT
sponsored by Wipro Technologies
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White Paper: |
Posted: 21 Oct 2009
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01 Oct 2009 |
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Summary: |
The tools for assessing enterprise-level green practices have evolved from do-it yourself Excel spreadsheets to elaborate carbon accounting software suites available on a subscription basis. By first determining a baseline, organizations can set clear goals for adopting greener IT practices.
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Green IT Matters at Wipro LTD
sponsored by Wipro Technologies
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White Paper: |
Posted: 21 Oct 2009
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01 Sep 2009 |
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Summary: |
In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.
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Catalog Based Services: A New Paradigm in Enterprise Application
sponsored by Wipro Technologies
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White Paper: |
Posted: 17 Sep 2009
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11 Aug 2009 |
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Summary: |
This paper evaluates the impact of changing market landscape on enterprise application service offerings, and evaluates traditional service models in today's context and attempts to evangelize an innovative service model which meets the need of the hour-- faster ROI at lower TCO.
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EMC's Comprehensive Approach for Building Proven Information Infrastructure Solutions
sponsored by Wipro Technologies
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White Paper: |
Posted: 27 Jul 2009
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30 Oct 2008 |
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Summary: |
In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments.
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Painting the CPG Supply Chain GREEN
sponsored by Wipro Technologies
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White Paper: |
Posted: 27 Jul 2009
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02 Apr 2009 |
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Summary: |
This paper offers a solution for businesses to achieve balance between profitability and sustainability by leveraging the platform of packaged implementations.
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Data Center Automation - Facing the Air of Change
sponsored by Wipro Technologies
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White Paper: |
Posted: 12 Jun 2009
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12 Jun 2009 |
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Summary: |
Many IT organizations still perform a majority of Data Center administration tasks manually. Today, manual techniques are obsolete as Information Technology is required to manage complex multivendor infrastructures cost-effectively. There is one way to meet this challenge and that is Automation.
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Embracing the Cloud: Top Seven Imperatives for an Organization
sponsored by Wipro Technologies
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White Paper: |
Posted: 12 Jun 2009
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01 Mar 2009 |
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Summary: |
This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.
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CRM Research Library