CRM Research Library

The rise of Software-as-a-Service (SaaS) is changing the way enterprises pay for and use customer relationship management (CRM) software. Should your company's CRM system be managed by an outside vendor or can you manage it internally by your own IT staff? This white paper provides a decision-making framework to help companies choose the right CRM deployment option. Included in this analysis is a CRM deployment calculator and case studies of how other leading companies decided between on-demand and on-premise CRM solutions.

Read this white paper to learn more about:

• Best practices for choosing an on-demand or on-site CRM system.
• How leading customers are using CRM systems to better manage customers.
• Two secret ingredients of any successful CRM initiative.