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Product:  360° Care viaVisitar
Company:  Visitar, Inc.
Type:  Service
Description:  360° Care viaVisitar manages inbound and outbound customer interactions that occur via the telephone, e-mail and other communication channels. The service is ideal for organizations that rely heavily on phone based interactions to drive sales and service activities. With 360° Care, customer interactions are automatically established, captured and managed without requiring extra work from users. This allows organizations to easily improve the quality of customer data collected, something that was previously available only to contact centers in the largest enterprises.

Key capabilities include:

  • Account/Contact management
  • Sales force automation
  • Marketing automation
  • Customer service logs
  • Project tracking and file sharing
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Related   Products:  Call Center Management | Call Center Software | CRM | Customer Service | Customer Support Software | Help Desk Management Services | Sales Force Automation | Telephony Services | Telephony Systems

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