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Product: |
Integration & Collaboration Solution |
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Company: |
Infosys Technologies Limited |
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Type: |
Service |
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Description: |
Contact centers are critical in driving revenues for healthcare providers through up-selling. However, despite heavy investments in CRM, most contact centers still don’t realize the expected benefits. The reason: the lack of a unified agent desktop that can efficiently integrate data across applications and channels in real time and present data to the contact center agent. Infosys offers the Integration & Collaboration Solution (ICS) for your healthcare organization, which delivers an integrated view of customer interactions from a single, intuitive desktop interface, helping you enhance customer service and improve agent productivity, among other benefits.
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Related Products: |
Contact Center Services | Health Care Industry |
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