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Product: |
Lionbridge Multilingual Customer Support Solutions |
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Company: |
Lionbridge |
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Type: |
Service |
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Description: |
Redirecting incidents to the lowest cost channels while maintaining customer loyalty is de rigeur for support organizations. When tier-1 CSRs resolve a higher percentage of issues on the first call, customers are happier and costs are lower. The same benefits accrue with successful self-support solutions. But making these strategies work on a global scale is not trivial. Efficient, multilingual knowledge management is required.
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Lionbridge Multilingual Customer Support Solutions:
<ul><li>Improve the volume of local language support content available to tier-1 CSRs, improving the percentage of incidents resolved on the first call</li>
<li>Reduce the cost of support by enabling knowledge base translation to the depth required to make global online self-support successful</li>
<li>Proliferate new solutions rapidly across multiple markets, by streamlining the detection and translation of new solution content</li></ul>
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Related Products: |
CRM Services | Customer Service | Globalization | Localization |
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