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Product: |
GenKBS (Generic Knowledge Base System) |
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Company: |
Systèmes Épilogue Inc. |
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Type: |
Software |
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Description: |
GenKBS (Generic Knowledge Base System) is a software product designed to assist and help call centre agents resolve all customer problems, from the simplest to the most complex tasks in a standardize and traceable fashion. The core of its functionality is provided by an inference engine server driven by the content of the proprietary knowledge base.
Key Benefits
- Reduce call-processing time
- Reduce training cost
- Standardise client services
- Reduce cascading effects or second-level customer services
- Facilitate quality control
- Provide support for customer litigation
- Detect company product and services problem areas
- Reduce call centre agent job complexity
- Reduce call centre agent stress
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View All Company's Documents
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Related Products: |
Call Center Software | Knowledge Management Software |
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