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Product: |
InstantService Email Management |
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Company: |
InstantService.com |
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Type: |
Software |
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Description: |
Email is among the preferred methods of contact for many customers. Our email management tool gives your customers the quick and informative replies they require. It also maximizes the efficiency of your customer service agents by combining chat and email management into one interface. While chat volumes are low, agents can easily answer your customers' messages, utilizing the same knowledge base for chat and FAQs.
- Mail History:
For every email message, InstantService maintains a historical record of the correspondence between the customer and the company until the incident is resolved.
- Auto-Response for Inbound Mail:
InstantService can automatically send a customized receipt message for new emails in the queue.
- Mail Routing:
Administrators can define rules to route emails to specific departments based on keywords. Replies are automatically routed to the appropriate agent for a set amount of time before returning to the department queue. |
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Related Products: |
Customer Service | Email Management Software | Sales Contact Management Software |
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