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Product: |
eGain LiveWeb™ |
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Company: |
eGain Communications Corp. |
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Type: |
Software |
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Model #: |
LP630 |
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Description: |
eGain LiveWeb™ brings interactive customer assistance to critical sales and service situations. For situations where the multimedia capabilities of the Web are essential for providing clear explanations or problem resolution, eGain LiveWeb is a live online assistance solution that enables agents to communicate with customers online via text chat, cobrowsing, and callbacks. Agents can actually invite customers to join them on the Web. This solution enables agents to handle multiple customers simultaneously, improving efficiency while reducing wait times. Customers receive immediate, personalized assistance through text messaging while viewing information delivered through their browser. Agents use advanced browser and form-sharing capabilities to help customers complete complex transactions without the customer leaving the website.
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Related Products: |
Contact Center Software | Customer Interaction Services |
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