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Product: |
Grouplink Collaborative Customer Engagement™ |
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Company: |
GroupLink |
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Type: |
Software |
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Description: |
For all organizations that implement a customer-centric solution, the goal is the same: to enhance customer satisfaction by meeting performance goals and to improve the quality of customer interaction. More than ever, it is essential for a company to excel at each customer contact point, be it in the field with mobile sales and service agents, traditional face-to-face interaction at branches, stores or other brick-and-mortar locations, or in the call center by phone, fax and e-mail correspondence. The popular acceptance of the Web has further changed this landscape as customers and channel partners increasingly interact in a self-service environment. To do business, you must attract customers, maintain continuing relationships with them, and provide outstanding, ongoing service to keep them happy. |
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Related Products: |
Contact Management | Customer Service | Customer Support Software | Lead Generation | Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation |
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