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Product: |
Genesys Workforce Management Solution |
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Company: |
Genesys |
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Type: |
Software |
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Description: |
The Genesys Workforce Management solution supports the most complex contact center environments. It provides the planning, forecasting, scheduling, and analysis tools you need to align your workforce strategy with your most critical business objectives.
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Workforce Management provides optimal schedules for multi-skilled agents who may handle customer interactions of different media types. The solution can consider a wide range of agent variables within the forecasting, scheduling and adherence components, including: agent preferences, job skills and proficiency, customer segmentation, and historical trends such as email response times, and outbound call length.
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Related Products: |
Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers |
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