|
Product: |
Genesys Inbound Voice |
 |
|
Company: |
Genesys |
|
Type: |
Software |
|
Description: |
Genesys Inbound Voice manages all incoming calls (traditional circuit-switched as well as Voice over IP [VoIP] environments) and delivers the caller to the right agent with the right information the first time, regardless of location and across any contact center infrastructure. Inbound Voice also includes a Voice Callback Option that allows the call center to offer customer-friendly callbacks at the time of the customer?s choosing and eliminates frustration with long hold times.
<p/>
Contact Centers choosing Genesys Inbound Voice experience a flexible and comprehensive inbound call routing environment that allows the routing of voice interactions based on real-time statistics, and customer-stored data or customer-defined business rules. Customer data and interaction history and determined business priorities are used to make real-time call center routing decisions, delivering each voice interaction along with relevant information to the right available agent to effectively meet customers? needs or engage them in new sales opportunities.
|
|
View All Company's Documents
|
| |
|
Related Products: |
Call Center Software | Contact Center Software | CTI (Computer Telephony Integration) |
|
