DescriptionnoHold is the leader in self service and call center agent assisted knowledge management. Our primary differential advantage is that our web-based tools are the most diagnostic in this market space and lands the customer on the one best answer to their question or problem. Using our patent pending Natural Language Processor and Inferential Engine, users engage with our products that mimic the Human Call Center Experience. Essentially we create a Virtual Agent that competes for customer preference with more costly alternatives like call centers for the customer's preference.
Our products assists major corporations in migrating preference from the more expensive mediums of voice (phones), chat and email to the lower cost of web self service deliver.
We integrate with all standards based applications including the leading CRM and Help Desk products to produce an integrated landscape optimizing the customer experience.
A hallmark of our tools is the ease of deployment and ease of management. Typically solutions are up and running in 6 to 8 weeks. Our products have built in editing, management and workflow functionality.
Our technology has been deployed by prominent global brands such as ATT Broadband, Hughes, Extreme and Logitech. It has enabled all of our customers to lower costs support while raising customer satisfaction. Every one of our customers has procured more software after their initial orders.
