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Cashing in on Customer Intelligence in the Financial Services Industry
sponsored by Infor CRM
 | White Paper: | Posted: 22 Oct 2009
| | Published: | 22 Oct 2009 | |
Summary: |
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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Optimize Customer Experience to Achieve Competitive Advantage
sponsored by Wipro Technologies
| White Paper: | Posted: 21 Oct 2009
| | Published: | 21 Oct 2009 | |
Summary: |
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
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Dell Virtualization: Simplifying the Path to Profit
sponsored by Dell, Inc. and Intel
 | Webcast: | Posted: 07 Oct 2009
| | Premiered: | Available On Demand | | | Speaker: |
Ryan Shopp, Dell Global Channel Marketing , Dell, Inc.
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Summary: |
This webinar will explain Dell's virtualization approach and discuss Dell's virtualization optimized technologies; explaining the methodologies and approaches taken to help you work with customers to bundle more solutions and services when selling virtualization solutions.
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Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?
sponsored by Oracle Corporation
| White Paper: | Posted: 02 Oct 2009
| | Published: | 02 Oct 2009 | |
Summary: |
According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
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ERP in SMB: Exploring Growth Strategies
sponsored by SAP
| White Paper: | Posted: 28 Sep 2009
| | Published: | 15 Nov 2007 | |
Summary: |
This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.
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Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates
sponsored by RSA, The Security Division of EMC
| White Paper: | Posted: 25 Sep 2009
| | Published: | 08 Sep 2009 | |
Summary: |
The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
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Proven Strategies for Successfully Deploying An Electronic Health Records Solution - Vendor Webcast
sponsored by Kofax, Inc.
| Webcast: | Posted: 22 Sep 2009
| | Premiered: | Available On Demand | | | Speakers: |
Margot Weigl, Director Vertical Marketing
Mark Brousseau, Editor, Today Magazine
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Summary: |
This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.
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Midmark Aims for Excellence with Efficient Products and Support
sponsored by LogMeIn, Inc.
| Case Study: | Posted: 16 Sep 2009
| | Published: | 16 Sep 2009 | |
Summary: |
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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For Ceridian, it Pays to Provide High-Quality Support
sponsored by LogMeIn, Inc.
| Case Study: | Posted: 16 Sep 2009
| | Published: | 16 Sep 2009 | |
Summary: |
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment
sponsored by CDC Global Services - Catalyst
| White Paper: | Posted: 15 Sep 2009
| | Published: | 15 Sep 2009 | |
Summary: |
This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
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Rational Agile Development Solutions eKit
sponsored by IBM
| Assessment Tool: | Posted: 11 Sep 2009
| | Published: | 11 Sep 2009 | |
Summary: |
Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.
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CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service
sponsored by Microsoft
| Case Study: | Posted: 10 Sep 2009
| | Published: | 21 Apr 2008 | |
Summary: |
Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .
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Increasing Customer Experience via Rich Information Applications
sponsored by Actuate
| White Paper: | Posted: 10 Sep 2009
| | Published: | 09 Sep 2009 | |
Summary: |
This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
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Microsoft Dynamics CRM Online Case Study: High Five Sportswear
sponsored by Microsoft
| Case Study: | Posted: 10 Sep 2009
| | Published: | 09 Sep 2009 | |
Summary: |
Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
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Introduction to Microsoft Dynamics CRM Online
sponsored by Microsoft
| Webcast: | Posted: 09 Sep 2009
| | Premiered: | Available On Demand | |
Summary: |
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
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MORE SPECIFIC TOPICS:
Customer Satisfaction |
Customer Self-Service |
Web-Based Self-Service