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Most Popular Customer Support Software Reports

•	Surviving and Thriving in the Customer-Driven Age sponsored by Oracle Corporation
•	CRM Your Salespeople Will Love sponsored by Oracle Corporation
•	The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success sponsored by Microsoft

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Self-Service That Really Serves
sponsored by Oracle Corporation

	White Paper: \| Posted: 10 Jun 2009
	Published:	10 Jun 2009
	Summary:	To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.

Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software

	White Paper: \| Posted: 21 Apr 2009
	Published:	05 Mar 2009
	Summary:	This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

Achieving Service Excellence Across The Enterprise: Leveraging Cross-Enterprise Workflow to Organize Around the Customer
sponsored by Numara Software

	White Paper: \| Posted: 21 Apr 2009
	Published:	01 Feb 2009
	Summary:	Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..

Surviving and Thriving in the Customer-Driven Age
sponsored by Oracle Corporation

	White Paper: \| Posted: 19 Sep 2008
	Published:	19 Sep 2008
	Summary:	The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.

CRM Your Salespeople Will Love
sponsored by Oracle Corporation

	White Paper: \| Posted: 26 Sep 2007
	Published:	01 Sep 2007
	Summary:	Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

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