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Contact Center Workforce Management Software: Products


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Activ! IQ - Call Center Quality Monitoring Software sponsored by Voice Print International, Inc. 
Description: Voice Print's Activ! IQ call center quality monitoring software application gives you insight regarding the most pressing issues facing contact centers today - customer service and agent effectiveness.
Activ! View - Screen Capture Software sponsored by Voice Print International, Inc. 
Description: Voice Print's Activ! View screen capture software provides the supervisor real-time visual status of each agent.
ClickSoftware Field Service Optimization Suite sponsored by ClickSoftware 
Description:  ClickSoftware's ServiceOptimization Suite provides continuity from the strategic decisions made by management months or years in advance, to successful execution in the field on the day of service.
Genesys Workforce Management Solution sponsored by Genesys 
Description:  The Genesys Workforce Management solution supports the most complex contact center environments.
IEX TotalView Workforce Management (WFM) sponsored by IEX Corporation 
Description:  IEX TotalView Workforce Management (WFM) software provides a centralized platform for optimizing the performance of your contact center.
Mentor QA Suite™ sponsored by HigherGround 
Description: The Mentor Quality Assurance Suite™ adds Agent Evaluation and Screen Capture capability to your Fusion Series 7™ system.
N-Focus sponsored by Netlert Communications, Inc. 
Description: N-Focus is a truly unique software solution that gives you valuable insight into the operations of your call center.
ShiftLogic sponsored by AD OPT Technologies Inc. 
Description: ShiftLogic is a modular Enterprise Workforce Management system and consulting services that in combination help mid-to-large-scale enterprises to automate, manage and optimize their workforce operations.
Survey Suite™ sponsored by Scalable Software 
Description: The Survey Suite is a closely integrated group of products that look at technology from a human perspective and at people from a technology perspective.
TeamFit sponsored by ThinkShed, Inc 
Description: ThinkShed’s TeamFit™ analysis software was designed in partnership with Organizational Behavior experts at Stanford, Berkeley and Santa Clara Universities.
Total Care sponsored by AD OPT Technologies Inc. 
Description: Total Care offers much more than staff scheduling software; we deliver a better approach to the complete staff and management process.
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