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Oracle TeleService sponsored by Oracle Corporation
Description:
Oracle TeleService integrates with all your CRM applications to automate the entire problem resolution process, whether the request arrives by phone, email or the web.
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| PowerCenter™ sponsored by Astute Solutions
Description: PowerCenter is a consumer response database system that tracks, logs, and responds to inbound inquiries, comments and complaints while providing online access to product, company, and customer information. |  |
| PowerCenter™ Email Management System sponsored by Astute Solutions
Description: PowerCenter EMS adds suggested and automated email response, supported by intelligent message analysis, to PowerCenter™ and ePowerCenter™’s integrated email handling function. | |
| PowerCenter™ Interaction sponsored by Astute Solutions
Description: PowerCenter Interaction manages customer interactions from multiple sources and routes them to the appropriate person for handling. | |
| Service Interaction Center® sponsored by Interactive Intelligence, Inc.
Description: Service Interaction Center® (SIC), a Service Provider gains sophisticated interaction processing capabilities just by connecting one or more new Windows 2000 servers to their TCP/IP network. |  |
| VoIP Predictive Dialer sponsored by DialResults
Description: Predictive Dialers Results is a resource for dialer education and predictive dialing support for any type of call centers predictive dialing environment. | |
| White Pajama Customer Service Automation Solution sponsored by Contactual, Inc.
Description: White Pajama is a leading provider of customer service automation solutions for companies serious about every customer communication. |  |
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MORE SPECIFIC TOPICS:
Contact Center Workforce Management Software