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Customer Interaction Services: Products


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Made2Manage Time2Value Toolset (SureStart) sponsored by Made2Manage ERP 
Description: The comprehensive Time2Value toolset (SureStart) helps you receive a rapid return on your investment.

NTRinquiero sponsored by NTR Global 
Description:  NTRinquiero is a secure, fast and easy-to-use remote access and remote support solution, creating an immediate and secure connection between your computer and your client’s PC or MAC.

Oracle TeleService sponsored by Oracle Corporation 
Description:  Oracle TeleService integrates with all your CRM applications to automate the entire problem resolution process, whether the request arrives by phone, email or the web.

Pivotal Service™ Suite sponsored by Pivotal CRM, a CDC Software solution 
Description: The Pivotal Service™ suite helps you to cultivate brand loyalists by helping service professionals capture, manage and resolve customer service and support requests quickly.

PowerCenter™ sponsored by Astute Solutions 
Description: PowerCenter is a consumer response database system that tracks, logs, and responds to inbound inquiries, comments and complaints while providing online access to product, company, and customer information.

PowerCenter™ Chat sponsored by Astute Solutions 
Description: With the increased use of the Internet, customers expect convenience and immediate response to their inquiries.

PowerCenter™ Email Management System sponsored by Astute Solutions 
Description: PowerCenter EMS adds suggested and automated email response, supported by intelligent message analysis, to PowerCenter™ and ePowerCenter™’s integrated email handling function.

PowerCenter™ FAQ sponsored by Astute Solutions 
Description: PowerCenter FAQ integrates with PowerCenter™ by providing a robust web-based, self-service customer response system that generates answers to a variety of frequently asked questions. This provides you with a comprehensive online customer service stra

PowerCenter™ Interaction sponsored by Astute Solutions 
Description: PowerCenter Interaction manages customer interactions from multiple sources and routes them to the appropriate person for handling.

PowerCenter™ KnowledgeServer sponsored by Astute Solutions 
Description: PowerCenter KnowledgeServer functions as the backbone to both PowerCenter™ Email and PowerCenter™ FAQ™.

Visualize™ CustomerCare sponsored by Vision Solutions 
Description: No matter when or where a client may have an issue, the Visualize for CustomerCare service provides swift and prompt problem resolution.

WebEx Support Center sponsored by WebEx Communications, Inc. 
Description:  Remotely diagnose problems, transfer files, and resolve issues for customers or clients around the world with the leading remote support solution, WebEx Support Center - Remote Support.

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